1win Casino - Player is struggling to withdraw.

I have downloaded Stake Mobile application , ID number: 33408465, i have requested a withdrawal on 30/04/2023 and i kept sending emails and provided all the proofs they asked for and kept contacting the support with no help , today i contacted the support and they asked me to cancel the withdrawal after 11 days of waiting and try again so i did cancel it and I’m waiting again.

Dear Dr.R,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. 

Please allow me to ask you a few questions, so I can better understand the situation. 

Could you please advise if your account has been fully verified?

Have you been advised why it was necessary for you to cancel the withdrawal and request a new one? Was it an internal casino system issue, or it’s related to your account only?

Is the current withdrawal of your funds still pending in your account? When exactly did you request it?

Looking forward to hearing from you.

Best regards,

Tomas

Dear Tomas,

-yes it was fully verified and also the support asked for further documents after i requested my first withdrawal and i submitted everything they asked for.

-after waiting 11 days for my withdrawal , a support agent advised me to cancel my withdrawal since it took more than 48 hours (after going back to the chat i couldnt find this conversation in particular) and i think they deleted it.

-it is pending now yes , i did it exactly 23 hours ago.

Dear CasinoGuru,

today i was checking the status of my withdrawal and i was shocked that the amount that i wanted to withdraw was added back to my 1win account , so i requested another withdrawal.

Thanks in advance,

Dear CasinoGuru,

I have received my withdrawal successfully .

Dear Dr.R,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru