The player from Brazil has been accused of opening multiple accounts. The player stated that there were 4 accounts belonging to the player and the 3 people they lived with. However, it came to light that all withdrawals made by the players were to the same wallet, and all deposits made to each account had come from a fifth person's payment method. Due to evidence of this supplied by the casino, the complaint was rejected.
1win Casino - Player has been accused of opening multiple accounts.
Amount: 3,337 R$
1win Casino
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Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
1 year ago
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2 years ago
Dear Darkness,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
We will contact the casino and ask for supporting evidence, but, before we do so, could you please advise if, to the best of your knowledge, there’s a possibility that someone else from your family members or neighbors has opened an account from the same IP address or device as yours? Were your winnings accumulated with or without an active bonus?
If there's any relevant communication, please forward it to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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2 years ago
Translation
Greetings, Petronella.
Thank you for your help and contact with me.
Yes yes. I use a shared computer at my residence.
I believe they claimed this precisely because of the IP.
I live with 02 friends and my brother-in-law, the 03 bet using the same internet, and sometimes we share the same computer.
The 03 are in trouble.
I'm willing to prove that it's my only account!
(I DO NOT ACCEPT ANY KIND OF BONUS)
What should I do? They barely answer me.
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2 years ago
Dear Darkness,
Thank you for your reply. Could you please advise if the casino account of your brother-in-law was successfully verified in the past?
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2 years ago
Translation
Hello Petronella. Yes. It's been verified.
I keep texting, calling, emailing. Nobody answers me.
I'm trying to get in touch with the healing body. They just stole my money!
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2 years ago
Thank you very much, Darkness, for providing all the necessary information. I will now transfer your complaint to my colleague Adam (adam.m@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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2 years ago
Translation
Thank you, Petronella!
I'm available whenever you need me. And I'm still calm with the past information. ALL TRUE.
I would like a position from the casino at least regarding the refund of my applied amount.
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2 years ago
Hello Darkness,
I have reviewed your case and will contact the casino to see if I can help.
We would like to invite 1win Casino to join the conversation and participate in the resolution of this complaint.
Dear 1win Casino,
Can you please clarify the reason for the player's account having been blocked?
Kind regards,
Adam
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2 years ago
Translation
Good afternoon!
This user's account has been blocked in accordance with paragraph 9.7 of the rules.
The player was seen using 5 multi-accounts that overlapped in details.
Sincerely, 1win team.
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2 years ago
Translation
Good afternoon. Adam, thanks for the welcome.
1win CASINO's lack of good will is visible.
In view of the following question:
They are reviewing MULTIPLE accounts for the following reason. Access from the same IP. (Do you really think that if I wanted to try to circumvent the house in some way, I would go that soft? I used it because I'm calm in knowing that I didn't do anything wrong)!
I live in a house with 03 friends. And my brother-in-law indicated the use of this house for the 03 of us! Which makes me even sadder, as he didn't know that this house could hold our valuables without prior notice!
I haven't even had the opportunity to PROVE it's my ONLY account. I SAY AND REPEAT. IT'S MY ONLY ACCOUNT!
We use the games on the same wifi network. And we often use the same computer. I WOULD LIKE TO SKYPE ALL THE RESIDENCE MEMBERS, IF POSSIBLE! TO PROVE MY REPORT!
I don't even want the profit, this situation is totally uncomfortable, I just want my deposited amount!
I request you to kindly analyze my situation in detail. 1win is the house I've played the most in my entire life. I have no experience with online casinos.
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1 year ago
Dear 1win Casino,
Thank you for your response. The player stated that the other accounts are owned and used by members of the same household. Please send supporting evidence of the multiple accounts to my e-mail, adam.m@casino.guru.
Kind regards,
Adam
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1 year ago
Translation
Adam. Thank you very much for the SUPPORT. I really appreciate your collaboration with me.
I'm representing all members here. I am willing to SKYPE ALL of them.
We live in the same residence. And they were all locked together.
We don't even want the profit. We only want the amount applied to accounts.
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1 year ago
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I'm still waiting.
No answers anywhere. 1win does not respond to emails.
They are clearly committing real theft. And make sure it's not just us. (Me and the people who live here at home).
I am convinced that there are several people who go through the same thing on a daily basis!
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1 year ago
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Good afternoon!
We will send evidence to adam.m@casino.guru.
Sincerely, 1win team.
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1 year ago
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I'm still waiting!
I AM READY TO OPEN SKYPE WITH EVERYONE TO PROVE THE EVIDENCE OF THE FACTS!
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1 year ago
Hello Darkness,
I have received the supporting evidence from the casino, and it indicates that you have used the same wallet address for withdrawal as another player's account. Can you please explain this?
Kind regards,
Adam
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1 year ago
Translation
Hello ADAM. Thanks for the effort and help!
Yes, we all have a cryptocurrency fund! And it was agreed between all of us that the profits would go to the crypto wallet so that we could INVEST!
I thought I could and that there would be no problem, after all, the bookmaker allows you to send it to your preferred cryptocurrency wallet.
It is not difficult to create another cryptocurrency wallet. If we were trying to hide something, just create other wallets. But there was nothing to hide!
I say and I repeat, we are available to make a SKYPE
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1 year ago
Thank you for clarifying, Darkness.
I have asked the casino for further information, so I will extend the timer while we wait for a reply.
Kind regards,
Adam
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1 year ago
Translation
All right, Adam.
We are available to prove the truth of the facts!
I asked everyone, and everyone said they don't have any repeat accounts!
ABOUT ME! I HAVE CONVICTION IN WHAT I SAY, THAT'S WHY I MAKE IT A MATTER TO OPEN A SKYPE AND SHOW THE PROOF.
I never even played in this house. I came under their influence. Because they paid via cryptocurrency
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1 year ago
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Good afternoon!
Sent additional evidence by email.
Sincerely, 1win team.
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1 year ago
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I AM AVAILABLE! I just need a chance to prove my innocence.
Of course, if 1Win is a serious company, as they say they are!
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1 year ago
Dear Darkness,
According to the evidence provided, there are 5 accounts that are all linked by the same crypto wallet for withdrawal, and all of these accounts have been used for sports betting.
Additionally, each account has received deposits from the same payment method account.
Can I ask you to clarify how many of you there are (Originally you stated yourself and 3 others), and why it appears that one person has funded all of these accounts?
Kind regards,
Adam
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1 year ago
Translation
Dear ADAM!
Excellent afternoon, thank you AGAIN for your patience and collaboration with me.
Yes, it's me and 3 other people who live in the same residence.
Me Pedro, Cadu, Waguida.
THE BETTING HOUSE WAS PRESENTED BY MY BROTHER-IN-LAW: LUCAS! He also said that his preferred deposit method was PAY4FUN.
WE SEND HIM THE MONEY, AND HE DEPOSITED IT IN PAY4FUN.
All deposits are made via Pay4Fun from his account.
And all withdrawals are deposited in the INVESTMENT FUND IN CRYPTOCURRENCIES
ACCOUNTS THAT ARE BLOCKED:
Mine
Waguida's
PEDRO's
And CADU's, he only bets on ROULETTE, it's UNLOCKED! However, he can't GET IT!
(Probably will be blocked soon too).
05 accounts? I do not know! There are 04 MINE, CADU'S, PEDRO'S, AND WAGUIDA'S.
This 5* SHOULD PROBABLY BE LUCAS!
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1 year ago
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I still believe in JUSTICE! I'm available for SKYPE!
I know that the situation is indeed very complicated, I ask for an AGREEMENT.
So that you only return the amount deposited to the ORIGIN account.
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1 year ago
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REMEMBERING THAT: THE ACCOUNTS WERE BLOCKED AFTER I SENT MY REQUESTED DOCUMENTS.
EVERYONE HERE AT HOME SENT THE DOCUMENT, INCLUDING THE CADU. HIS ACCOUNT WAS NOT BLOCKED! ONLY MINE, PEDRO'S, AND WAGUIDA'S! WE WANT HONESTY AND JUSTICE. WE ARE AT YOUR PROVISION.
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1 year ago
Dear Darkness,
Unfortunately, we will no longer be able to assist you with this case.
Your account has been linked to multiple other accounts, all of which have been accessed via the same internet connection and used to bet on sports. While this could have happened for innocent reasons as you have stated, the fact that all deposits have been made by a fifth person and all withdrawals to the same wallet is strictly against the terms and conditions of most (if not all) casinos.
Consequently, I am afraid there is nothing further we can hope to achieve and the complaint will now be rejected.
I am sorry we could not be of more help on this occasion.
Kind regards,
Adam
