HomeComplaints1win Casino - Player experiences withdrawal delays.

1win Casino - Player experiences withdrawal delays.

Amount: $70,000 CLP

1win Casino
Safety Index:Above average
Submitted: 11 Sep 2023 | Case closed : 26 Sep 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player from Chile has been attempting to withdraw their winnings from the online casino for several days without success. We rejected the complaint because the player didn't respond to our messages and questions.

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1 year ago
Translation

Do not deposit money into this betting house, if you win there's no way for you to receive your money. I've been trying for several days and they have never transferred it, they're fraudsters, shameless ones at that.

Automatic translation:
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1 year ago

Dear maurialegue,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if your account has been fully verified? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only? 

Please understand, that without verifying your account, you won’t be entitled to any withdrawals. 

However, I believe we will be able to help you resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards, 

Petronela


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1 year ago

Dear maurialegue,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.

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