The player from Italy has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
1win Casino - Player claims that payment has been delayed.
Amount: €55
1win Casino
Safety Index:Above averageSafety Index
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7.6
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
Translation
I have 55.08 to withdraw from 08/25 from 9 am but every withdrawal attempt always comes back to me, the operator tells me that the payment system is having difficulty and that after several attempts the withdrawal will be successful, but I knows a lot of rip-off, kindly can you help me thanks
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2 years ago
Dear salernosalvatore84,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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2 years ago
Translation
Good evening, the documents to validate the account were not requested from me, I also opened a perfect money account to try to withdraw my money quickly, but the request made on August 26 at 8.42 but after 60 hours it came back to me, I want to withdraw my money but every attempt always comes back, I am outraged at the highest level I ask for help but above all my money thanks 
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2 years ago
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Yesterday I made more than 20 attempts but nothing, for security I sent the documents, but they always have the money
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2 years ago
Thank you for your reply, salernosalvatore84. Have you made any successful withdrawals before? Is there any other alternative withdrawal method that you could try?
Have you accumulated your winnings with or without an active bonus?
Additionally, if there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.
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2 years ago
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Good morning, unfortunately I still haven't managed to withdraw my money, even yesterday about 20 attempts, I also opened a perfect money account but same result, please help me thanks
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2 years ago
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No it is the first withdrawal I try to make, and also the last one, I also tried with other cards and methods, but nothing, no bonus, I bet with my credit, I WANT MY MONEY, EVEN THIS MORNING THE WITHDRAWALS ALWAYS COME BACK TO ME, I DON'T KNOW ANY MORE KE TO DO
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2 years ago
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Good evening solved, but withdrawing in crypto currencies
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2 years ago
Awesome news, salernosalvatore84. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
