1win Casino - Player claims 1Win is a scam operation.

1Win is a complete scam that thrives on deception and lack of transparency. If you ever try asking them a simple question like "Who is your regulator or licensor?" or "Where can I reach them?"—you will get no answer. They either ignore such questions or deflect with vague, automated responses referring to their useless "Terms & Conditions."

A legitimate platform should have clear regulatory oversight and a point of contact for dispute resolution, but 1Win hides behind fake claims of compliance. When I confronted them about KYC/AML breaches and unfair gaming practices, they refused to acknowledge my legal notice and went completely silent.

Their games are manipulated, outcomes controlled, and winnings stripped away strategically once they’ve baited you with initial small wins. No independent audit, no third-party fairness checks—just a rogue operation designed to trap and loot.

If a platform cannot even disclose who regulates them or how to escalate complaints, how can they be trusted with your money? I’ve reported them to cybercrime authorities and am actively exposing their unethical practices.

Avoid 1Win at all costs. Save yourself from this rigged trap

Game id 38934714

Dear 143666,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with 1win Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate what exactly the problem is which you want to resolve? I will be waiting for your reply patiently.

Best regards,

Nick

Actually I will rather paste here body of "legal Notice" sent to 1 win by my advocate on proper draft note 

SUBJECT: LEGAL NOTICE FOR NON-COMPLIANCE WITH INDIAN KYC/AML LAWS, UNFAIR TRADE PRACTICES, FINANCIAL FRAUD & CRIMINAL BREACH OF TRUST – DEMAND FOR REFUND & AMICABLE RESOLUTION

Dear Sir(s),

Under instructions from and on behalf of my client, Rouf, residing at [***], I do hereby serve upon you this Legal Notice in accordance with the provisions of The Code of Civil Procedure, 1908, The Prevention of Money Laundering Act, 2002, The Information Technology Act, 2000, The Consumer Protection Act, 2019, and other applicable laws, calling upon you to settle the matter within FIFTEEN (15) DAYS from the date of receipt hereof, failing which my client shall be compelled to initiate legal proceedings against you before the competent courts of law, holding you liable for all costs, damages, and consequences arising therefrom.

STATEMENT OF FACTS & CAUSE OF ACTION:

That your platform failed to adhere to statutory KYC and AML obligations, thereby facilitating illegal transactions, in contravention of the Prevention of Money Laundering Act, 2002 and RBI-mandated financial guidelines.

That my client, despite multiple requests, was denied fair investigation and refund, amounting to a violation of the Consumer Protection Act, 2019 and constituting Criminal Breach of Trust under Section 406 IPC.

That your refusal to refund amounts lost under questionable circumstances raises grave concerns regarding the fairness and transparency of your gaming software, 

That my client, having suffered immense financial and psychological distress due to your deceptive and unfair trade practices,

LEGAL VIOLATIONS & CONSEQUENCES OF NON-COMPLIANCE:

Your conduct prima facie amounts to the commission of the following offences, making you liable under Indian law:

Criminal Breach of Trust (Section 406 IPC) – You have unlawfully retained my client’s funds despite serious concerns regarding unfair practices.

Cheating and Fraud (Section 420 IPC) – You have misrepresented the fairness of your platform, 

Money Laundering (Prevention of Money Laundering Act, 2002) – Your platform’s failure to implement AML measures exposes it to legal action by FIU-IND & Enforcement Directorate (ED).Cyber Fraud & Criminal Intimidation (Sections 503 & 507 IPC, IT Act, 2000) – Your arbitrary refusal to refund money amounts to financial coercion.

AMICABLE RESOLUTION OPPORTUNITY – FINAL DEMAND NOTICE

In light of the foregoing, you are hereby called upon to forthwith comply with the following demands within FIFTEEN (15) DAYS from the receipt of this notice, failing which legal proceedings shall be initiated against you without any further intimation:

1. REFUND OF THE DISPUTED AMOUNT

Immediately refund ₹[???????] to my client, along with applicable interest at 18% per annum, within 15 days from receipt of this notice.

2. DISCLOSURE OF REGULATORY COMPLIANCE MEASURES

Provide documented proof of your adherence to Indian KYC, AML, and financial laws, including third-party audit certifications validating game fairness and security measures.

3. CEASE & DESIST FROM UNFAIR PRACTICES

Cease all misleading representations about game fairness, deposit security, and withdrawal guarantees unless backed by independent audits.

4. RESPONSE TO LEGAL INTERROGATORIES

Furnish legally valid responses to the following queries:

Why has your platform not conducted KYC verification for Indian users, as required under RBI guidelines and PMLA, 2002?

Why should legal proceedings under the Indian Penal Code and Cyber Laws not be initiated against you for fraud and criminal misrepresentation?

On what basis do you refuse to process refunds despite multiple requests and evident legal breaches?

Failure to comply with the demands outlined above within FIFTEEN (15) DAYS from the date of receipt of this notice shall compel my client to undertake the following legal actions without further recourse to you:

Institution of Civil & Criminal Proceedings – Filing of formal criminal complaints under Sections 406, 420, 503, 507 IPC & IT Act, 2000.

Complaint to FIU-IND, RBI, & Enforcement Directorate – Immediate regulatory action against your platform for KYC/AML violations and potential money laundering.

Chargeback & Account Freezing Requests – Initiating legal requests to banks and financial institutions for blocking transactions linked to your payment processors

Consumer Protection & Class-Action Suit – Filing of consumer complaints before National Consumer Disputes Redressal Commission (NCDRC) seeking damages and refund.

CONCLUSION & FINAL WARNING

This notice is being issued in the interest of amicable settlement and fair resolution. However, failure to act within the stipulated timeline shall result in immediate legal proceedings, making you liable for all costs, penalties, and punitive damages, as determined by law.

Dear 143666,

I'm sorry but this still does not describe what happen at all.

Please describe it properly what exactly the problem was otherwise we will be forced to close the complaint.

Regards,

Nick