The player from Ukraine uses a promo code to receive a bonus and successfully completes the wagering requirements. After increasing her real balance to 30,000 UAH, she attempts to withdraw 28,000 UAH but finds her balance reduced to 2,000 UAH. The casino claims the deduction is due to generating winnings from the bonus balance, which she disputes as fraudulent.
1Go Casino - Player's withdrawal is confiscated by the casino.
Amount: 26,000 ₴
1Go Casino
Safety Index:HighSafety Index
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Case opened
Current status
Waiting for Casino Guru to reply
6d 9h 19m 13s
Case summary
14 hours ago
Public
Public
18 hours ago
Translation
Hello, I encountered a situation in this casino. I used a promo code from a streamer, which is provided once a month. I received a 200 UAH bonus on my balance that required a 4,000 UAH turnover. After wagering 10 times the bonus amount, the funds are credited to the real balance. I completed the wagering and received 2,000 UAH. Then, I continued playing with my real balance and increased it to 30,000 UAH. I decided to withdraw 28,000 UAH in two increments of 10,000 UAH and one of 8,000 UAH. After some time, I logged back into the casino and found my funds had been deducted, leaving only 2,000 UAH in my balance. The support team claims that I generated winnings from the bonus balance, hence the deduction. However, I actually increased my balance to 30,000 UAH using real balance after the wagering. I believe this is deceitful and fraudulent.
Automatic translation:
Public
Public
15 hours ago
Hello saniasadovuy,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 1Go Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise if your account is already verified and if yes, since when exactly?
- What kind of bonus did you claim?
- When was the last time you spoke to the casino and what was it about?
Once you finish the wagering requirements and the balance got deducted once, the bonus conditions should not be further applied.
Looking forward to your answer.
Regards,
Nick
Casino Guru is examining the case
