HomeComplaintsZulabet Casino - Player’s deposit hasn’t been credited to his account.

Zulabet Casino - Player’s deposit hasn’t been credited to his account.

Amount: €100

Zulabet Casino
Safety Index:High
Submitted: 01 Dec 2019 | Case closed : 20 Dec 2019
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player wanted to deposit €100 to the casino, but the money never reached his account. We rejected the complaint because the player didn't respond to our messages and questions.

Public
Public
4 years ago
Translation

I deposited the casino 100e 30.11 I complained about those you do not where the money is delayed, sanit VAA they take care of you, and send me an email ku thing is in order of time gone over 24

Automatic translation:
Public
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4 years ago

Dear Miko,

Thank you for contacting Casino Guru and bringing this issue to our attention. I’m sorry to hear about your negative experience. Could you please be a little bit more specific? Are there any screenshots of the transaction made you could send to us? That would be very helpful.

Best regards,

Peter

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Public
4 years ago

Dear Miko,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply and provide the required information in the given time frame, we will reject your complaint.

Best regards,

Peter

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4 years ago

Unfortunately, we’re rejecting this complaint because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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