Zodiac Casino Review

The player's balance disappeared due a possible hack. The complaint was closed as we are waiting for the regulator's decision. We rejected the complaint because the player didn't respond to our messages and questions.

The player's winnings were voided for breaching bonus terms. The player claims that he did not know he was playing with bonus money that was allegedly added to his account automatically without his knowledge. The data shows that the bonus was automatically added to the account upon making the second deposit. At a certain point, the casino refused to cooperate and recommended the player turn to eCOGRA. The player confirmed that he submitted a complaint to eCOGRA. Therefore, the complaint was (temporarily) closed until eCOGRA's final decision was made. Later, we were informed that ADR decided in favor of the casino. Based on all the gathered information and considering the given circumstances, the complaint was closed as unjustified.

The player from Alberta has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Canada is experiencing some issues with this casino. Unfortunately, the player had created numerous accounts and took advantage of the welcome bonus offer, therefore, we were forced to reject this complaint.

The player from Germany had his account blocked without further explanation. The remaining active balance is still held by the casino. We rejected the complaint because the player didn't respond to our messages and questions.

The player 'Steven2002' was trying to withdraw £1000 from his account in Zodiac Casino. He passed the verification process and was told that he would receive the money in 2 or 3 business days. However, it didn't happen due to accusations of having registered multiple accounts. The player refused such accusations and the casino did not provide any supporting evidence. The complaint remained unresolved.

The player from Canada has sent all the required documents for the verification a week ago, however, the status of KYC is still unknown, and his withdrawal is still pending since. We’ve rejected this complaint in our system because we assume that the issue got resolved by the 3rd party.

The player made a mistake while they tried to ask for withdrawal and instead, hit the deposit button. They asked the chat representative for help and later on, the player received an answer from the casino. They found out that the player had duplicate accounts and confiscated their winnings. In order for the player to receive their initial deposit back, they needed to send them a voided cheque. There is no further information available and the case remains unsolved.

The player had wanted to withdraw their winnings from the casino but the casino seized them, citing a breach of terms. Neither side provided conclusive evidence and there has been no further progress in this case.

The player from Canada had been waiting for a withdrawal for less than two weeks. Unfortunately, her payout hadn't been received at that point. After the Complaints Team had advised her to wait for at least 14 days after requesting the withdrawal, she confirmed that she had received her withdrawal. Consequently, we had marked the complaint as 'resolved'.

The player from Ontario has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Cyprus is experiencing difficulties withdrawing his winnings due to ongoing verification. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from the Germany is requesting a full report of collected personal information.The casino responded and stated that the player should have received an email. The player replied that they had not. An alternate email address was provided, and the casino resent the information. The player received this shortly after, and the complant was resolved.

The player from Austria had issues with the casino refusing a payout to her Visa card, which she had previously used for deposits without a problem. Despite her account having been previously verified, the casino suggested alternative payment methods, which she could not access. After much back and forth, the casino eventually paid out via Swift. We marked the issue as resolved after the successful withdrawal via Swift.

The player from Ontario, Canada lost full access to her gaming account due to changes in local regulations in her country. As compensation, her gaming account was transferred to another casino belonging to the same group - Luxury Casino, which unfortunately also led to the player losing access to all accumulated achievements in the 777 Super Big BuildUp Deluxe slot game, while located in Ontario. The player inquired about the possibility to transfer the achievements to her new gaming account at Luxury Casino. The casino team decided to follow this unusual request and forwarded it to its software provider. The mission was successful. The player's complaint was closed as 'Resolved'.

The player from Ireland has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Hamburg has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Slovenia had been waiting for a withdrawal for less than two weeks. Unfortunately, his payout hadn't been received yet. After he raised his concern with us, we advised him that withdrawal processes could take some time, often up to 14 days, and might be delayed due to factors such as KYC verification or a high volume of withdrawal requests. We encouraged him to be patient and cooperate fully with the casino. Following our advice, the player reported that his withdrawal was successfully transferred to his Skrill account after successful KYC verification. Therefore, we had marked this complaint as resolved.

The player from Ontario had complained about a delay in the transfer of his winnings from an online casino. The player had requested the withdrawal on 11/10/23 and it had been released on 11/13/23, but he hadn't received the requisite email to select his bank for the E-transfer. He had experienced a similar issue about a year ago, which had taken 30 working days to resolve. The player had expressed dissatisfaction with the casino's customer service and the delay in receiving his winnings. However, the player later confirmed that he had received his funds. Consequently, we had marked the complaint as resolved.

The player from Finland submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.