ZigZagSport Casino - Player's withdrawal has been delayed.

It's been more than two weeks with an open funds withdrawal request at Zigzagsport casino. In addition to not receiving any satisfaction, I am now also unable to access the site and generate any type of receipt or screenshot of my account to use as evidence.

When I try to access the site I get the following message. "could not connect

An error occurred while connecting to zigzagsport.com."

Dear Pablohenriques,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Would you be so kind as to post here the screenshot of the error message?

Have you tried contacting the casino regarding this issue? If there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Thank you for being willing to help me.

All my previous complaints about online casinos posted on this site are against some casino in the group that Zigzagsport is part of. And as I've said in previous complaints, my account is completely verified in the KYC process, I've made dozens of withdrawals before and I always try to solve the problem directly with the casino before opening a public complaint.

My interest was to post the screenshots before, but as the site was totally unavailable on the internet I couldn't access my account. Today at least the site is working again and I was able to access my account again.

I'm sending two screenshots. One showing the date of my withdrawal request and the balance remaining in my account and the other with the latest response I received from Zigzagsport regarding my inquiries regarding my withdrawal request.

Thank you very much for your reply, Pablohenriques. Have you always used the same withdrawal method (ecoPayz)? Have you accumulated your winnings with or without an active bonus, please?

All deposits were by Ecopayz. All withdrawals were also through Ecopayz. The Bonus I won was a small amount in the days before the withdrawal of values. Fulfill all the requirements and the amount won is less than 10% of the balance I already had with real money.

Thank you very much Pablohenriques for providing all the required information. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Dear Pablohenriques

The war in Ukraine has affected processing companies and we have difficulties with payments. More time is needed to normalize the situation and return to the standard schedule. We apologize to you.

Greetings all,

Dear Pablohenriques, from now on I will assist you with your issue.

Thank you, ZigZagSport Casino for your reply and for the information.

Could you please provide us with an estimated time frame for processing the payments?

Dear ZigZagSport Casino,

Do you have any news? Can you please answer the question from my previous post?

We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have a negative impact on the casino's rating.

I haven't received a single cent until now.

Dear Pablohenriques,

Since we have not received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.

There is one more option how you can try to get your funds or speed up the process - to contact the gaming authority the casino is regulated by and submit a complaint with the authority. In case of any questions, do not hesitate to contact me at branislav.b@casino.guru.

I sincerely hope you will not come across a problem like this again.

The casino can reopen this complaint anytime.

Best regards,

Branislav, Casino.Guru