HomeComplaintsZeus Bingo Casino - Player’s having difficulties withdrawing his winnings.

Zeus Bingo Casino - Player’s having difficulties withdrawing his winnings.

Amount: £700

Zeus Bingo Casino
Safety Index:High
Submitted: 30 Jun 2020 | Case closed : 15 Jul 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player from the UK is struggling to contact casino support regarding his delayed withdrawal. We rejected the complaint because the player didn't respond to our messages and questions.

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4 years ago

Waiting now 4 weeks for my 700 pound, I get no response via mail anymore, first they said I have to provide I'd proof of address and a pic of my bank card. Since them nothing. I make now claimant by court, I have all mails and screenshots.

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4 years ago

Dear Walter,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. Could you confirm that this was your first attempt for a withdrawal?

Could you please forward me any relevant communication (and those screenshots) between you and the casino to kristina.s@casino.guru? Or you can post it here, if you like.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for our reply.

Best regards,

Kristina

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4 years ago

Dear Walter,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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4 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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