ZENITBet Casino - Player’s account has been blocked.

Hello. More than two months ago when I tried to withdraw my account was blocked for 60 days. The reason was the claim of breaking the rules.

According to clause 5.15, your account is blocked for up to 60 days, with the right to extend the specified period, in order to conduct a full check on your account, due to suspicion of your violation of the Rules for accepting bets.

After two months my account was unblocked. I could bet again. I have ordered the withdrawal of funds. After a few days it was canceled and I was asked to verify my account. I verified the account and ordered the withdrawal of funds again. A few days passed and it was rejected and the account was banned again for a period of 60 days. Same reason as the first time.

I've been betting for over 20 years and never had any major problems. This company are scammers and they do everything they can to not withdraw your money.

Dear Azael,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions before we proceed with the case.

Do I understand correctly that you have not yet passed the account verification? Have you sent all the necessary identity documents on time and in the correct format?

What types of games did you play in the casino (live casino games, slots, sports betting)?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika

Dear Veronica

I successfully completed the verification.

I mainly used sports betting.

I did not participate in any promotion. I did not use bonuses.

Dear Azael,

Unfortunately, we don't have a branch dealing with sports betting yet, but we can suggest three websites that do:

https://www.bookmakers.bet/submit-a-complaint/

https://www.top100bookmakers.com/contact-us/

https://www.sportsbookreview.com/sportsbook-complaint/

I hope they will be able to help you with your issue.

Please understand, we wouldn't be able to advise you correctly as we don't have enough insight on sports betting, and we wouldn't be able to judge competently all the pros and cons.

I’m truly sorry we couldn’t be of more help. This complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.

Best regards

Veronika