The player from France has requested a withdrawal almost three weeks ago. It has been received.
Ybet Casino - Player’s withdrawal has been delayed.
Amount: €1,275
Ybet Casino
Safety Index:LowSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
Translation
Since October 6, 2021 I have been waiting for the Ybet casino to pay my winnings, they informed me by email on October 7, 2021 that my winnings would be paid within 2 to 3 days by transfer to my account, but nothing since. not to my emails, on the Hervé or Solene chat are not precise and answer each time I ask for my money it will come ... problem with our bank.
Since then they blocked me on the chat.
I deposited 150 € on 10/06/21 on this casino, there was 150 € more by the casino, I won 1300.00 € they took back their 150 € because there are no conditions of bet, they took me the sum of 25 € for the processing of withdrawal of my gain in 24 hours, and must pay me the sum of 1275 €.
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2 years ago
Dear maryse.duval,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that your payment is still pending inside the account without being processed? Is it an internal casino system issue, or it’s related to your account only? Could you please advise if you’ve withdrawn any winnings from this casino in the past?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.
Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
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2 years ago
Translation
Hello,
The casino has approved my documents requested since 7/10/21, in an email of 7/10/21 they tell me that my winnings will be in my account within 2 to 3 days, except that 3 weeks after they will not have not paid me my earnings. I can no longer make a complaint on their chat Solene blocked me since 10/22/21 never seen a customer service act in this way which is not professional at all.They do not respond to my emails or I complain the payment of my winnings, I don't want to make a problem at the casino I just want them to pay my winnings
No, I don't have a problem with my account, it's just the casino that doesn't pay.
It was the 1st time for me on this casino that I won and I am disappointed to see that my winnings are not paid
Thank you for your help
Regards
Maryse
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2 years ago
Thank you very much, maryse.duval, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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2 years ago
Hello maryse.duval,
I looked at your complaint and will do my best to help you. I would like to invite Ybet Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?
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2 years ago
Translation
Hello Viliam,
I had Hervé yesterday from the casino's customer service on their chat, I asked him why my payment of € 1275 had still not been paid on my account for 3 weeks, he replied that it was a problem with their bank and that I would have my money in my account in 5 working days, then like Solene he too chatted and blocked me. I don't understand how a casino's customer service can have such an attitude with their players. In 10 days it will be 1 month that I wait for them to pay me my earnings on my account
Thank you for your help
Regards
Maryse
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2 years ago
We would like to ask the Ybet Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.
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2 years ago
Translation
Hello Viliam
I see that the casino does not respond to your invitation to speak out about my problem with them, they are already not responding to my emails, the last message on their chat with Hervé Date of November 2, 2021 or he tells me that other players were paid last week, he relaunch the casino for me, after 1 month and 2 days I still have not received my winnings, they block me on their chat so I ask more than they me pay my earnings of 1275 € it was 1300 € but they take 25 € of treatment in 24 hours while nothing for more than a month.
I will file a complaint against the Ybet.com casino today November 8, 2021 with Curaçao eGaming, having all proof, email and chat from Ybet.com, to receive my winnings since they do not pay my winnings
Regards
Maryse D ****
Edited by a Casino Guru admin
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2 years ago
Translation
Hello Viliam,
Good news I received the transfer of my earnings of 1275 € to my account this morning !!!
Thank you for your help
Regards
Maryse
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2 years ago
Dear maryse.duval,
Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.
Best regards,
Viliam Casino.Guru
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