Ybet Casino - Player’s experiencing difficulties withdrawing his winnings.

They say they pay and I've been waiting for 5 days. The problem is that they close the chat and there is no way to talk and they never answer the emails,

They have already done this with several players as you can read in the discussions.

The truth is that I am not going to play in this casino anymore but at least they pay me my withdrawal.

Yesterday they told me that they paid me today but already in the chat they block me and it is impossible to talk to them and I repeat that they NEVER answer the emails

Dear canaberto,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal.

Do I understand correctly that your withdrawal is still pending inside the casino account without being processed?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Assuming that you have completed KYC verification successfully and had your withdrawal approved by the casino, still, if you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you in advance for your reply.

Best regards,

Petronela

They already processed me on Friday the 22nd but the money has not yet arrived. When the withdrawal is made, the casino system says that it takes 2 to 3 business days to collect. It's been 3 days today.

I'll let you know when the money arrives.

I have deposited about 3500 euros and they have charged me about 220 euros of commission for depositing with the Visa. In other casinos they always refund my money but this one never does and they still don't answer any email and the chat is only for a moment and they block it.

i think its a bad casino

Thank you, canaberto, for your reply. Could you please advise which payment method you have opted for?

hello Petronela: deposit with Visa and withdrawals come by transfer (Wire).

I spoke a few minutes ago in the chat with an agent named Herve and he always tells me the same thing, to be patient because they are going to pay me but the Wires have been on since the 22nd (1500 and 1600) and when the withdrawal is made a sign below where it says "the money will reach your account in 2 or 3 business days" and many more days have passed.

In the chat he tells me that they pay this week but they always tell me that and they never pay

Thanks Petronela (as you can see I'm having very bad luck with the casinos I play)

The last one was Cashalot that closed the account and did not pay.....you have already given it a 1.7 grade, although it should have a ZERO

Petronela : Herve has just blocked the chat, I was asking him when I am going to collect my withdrawals and he has given me an answer that I do not understand and the chat no longer appears, so he has supposedly blocked it

Let's see if I can send you several screenshots of the chat that I have been able to record, if you send me your email

hello Petronela: copper already at 1500. Now I'm missing 1875 and 640

I already let you know when I collect them and thus withdraw the complaint

a greeting

Thank you very much, canaberto, for the update. Please keep me informed about any further developments.

hello again Petronela: these people from Ybet seem to pay but do not comply with the terms and conditions. Last Friday, the 29th, they sent me an email saying that they had already transferred the €1,875 from my withdrawal and that it would take at most 2 or 3 business days to receive them, but more days have passed and nothing has arrived. They also say that withdrawals will be processed in 2-3 business days but they don't comply with this either.

All the best

It seems that when I write they hear me from Ybet casino and they pay.

I have already received all my pending withdrawals and they do not owe me anything

Kind regards, Petrona

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, canaberto, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru