The player from Belgium had requested a withdrawal but had not received his winnings yet. He alleged that the casino had refused to pay and confiscated his balance of 8275 Doge. We advised the player to be patient as withdrawals could take some time due to reasons like unfinished KYC verification or high volume of withdrawal requests. However, the player did not respond to our further queries and provide any relevant communication with the casino. Consequently, we were unable to investigate further and had to reject the complaint.
WSMCasino - Player’s withdrawal has been delayed.
Amount: €1,600
WSMCasino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
5 months ago
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6 months ago
Wsm casino cancelled my withdraw and stole m'y 8275 doge with a manual withdraw
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6 months ago
Dear Massismass55,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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6 months ago
Thank you very much for your reply, Massismass55. Have you received any explanation regarding the confiscated winnings? Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.
