WPokies Casino - Player has experienced technical glitch.

I would really like my above complaint looked into further, I won $1385 dollars on the gladiator jackpot city after finally getting into it after having issues on my phone. Upon winning and coming back to my home screen the winnings did not transfer over to my account. Then when I tried to go back for the game it had changed and the game I played which was Gladiator jackpot had disappeared coincidentally.

Total amount owing from my online casino is -

- $1385 from my winnings on Gladiator jackpot

Total money owing is $1385

It seems to much of a coincidence from the casino that the following has happened from your side

- The game had disappeared after I won the money

- No money transfered over to my winnings

- My online chat has disappeared from my recent conversations regarding My issues with Gladiator Jackpot

- No further feedback from Technically support

Dear Liam,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise if you have tried to communicate this issue with the casino? They need to be informed for the investigation to begin. If there’s any relevant communication, please forward it to petronela.k@casino.guru. Additionally, please forward any supporting evidence, such as screenshots, video, or game history as well. I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Thank you very much Liam for providing all the necessary information via email. I will now transfer your complaint to my colleague Juli who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Liam ,

I looked at your complaint and will do my best to help you. I would like to invite WPokies Casino into this conversation. Please, can you explain why this player is experiencing problems with his jackpot winnings?

We would like to ask the WPokies Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may affect its rating.

Dear Liam,

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The casino can reopen this complaint anytime.

Best regards,

Juli