World Sports Betting Casino ZA - Player's account is suspended over a duplicate issue.

Hi I've created my wsb account last night I received a R50 welcome bonus I've used it to play slots games and out of that free R50 I've received I've managed to win R5000 these morning I've sent my fica documents and everything was ok my profile was fica approved I even deposit R50 so I can be able to withdraw.i requested a withdrawal of R5000 via eft couple of minutes later today when try to check my withdrawal status I found out that.y account was suspended because of it might be a duplicate o don't understand how ok it was the 1st I was using wsb online casino how come it's a duplicate?

Dear dlakavukagisow,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so that I can understand the whole situation completely.

• Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
• Have you used any VPN or IP-masking software to alter your true location while accessing your casino account?
• Have you made any deposits into this casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika

am using a public WiFi Ikeja

Everyone in the community is using it

And I know people who has been using it and being able to withdraw

Have you used the same device to access your casino account as someone you know who is also using the same internet connection?

Have you and these other individuals also used the same bonus offer?

Dear dlakavukagisow,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Yes I have used the same device

Dear dlakavukagisow,

Thank you for your reply and for sharing more details with me.

I completely understand how frustrating this situation must be for you, especially after taking the time to verify your account and make deposits. Unfortunately, since you confirmed that the same device was used to access multiple accounts on the same public WiFi, we are unable to assist further. It is impossible for us to verify that these accounts belong to different individuals rather than one person using multiple accounts.

For these reasons, we must now reject this complaint. Thank you very much for your understanding, and I am truly sorry we couldn’t be of more help on this occasion.

Please don’t hesitate to contact us if you experience any issues with this or any other casino in the future.

Best regards,

Veronika

Casino.Guru Team