Wonaco Casino - Player's withdrawals are delayed.

I've had a pending withdrawal of €500 since May 1st. I also have two more withdrawals totaling €1,000 from May 8th, and I'm waiting to withdraw another €840. Both in the live chat and in the support email, they always tell me the same thing, and days keep passing, and I still don't receive the withdrawals. I don't recommend this casino at all; they're just problems.

Dear Juan991,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?

Thank you in advance for your reply.

Best regards,

Kristina

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Dear Juan991,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

So far I have received 2 withdrawals of 500 euros, I have 2 more pending of 500 euros and one of 320 euros

Thank you for your reply, Juan991. I am happy to hear that there has been some progress. I will keep this complaint open until you confirm your last withdrawal has been successful. Please keep me informed about any further developments.

Dear Juan991,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Kristina
Casino.Guru