The player from Australia faced difficulties withdrawing her funds as the casino demanded that she join their social media groups, which she could not comply with. She found this requirement unfair and felt that it was affecting her ability to access her winnings. The Complaints Team concluded that the casino's practices were questionable, as it lacked proper terms and conditions and may have been operating under a fake license. As a result, her complaint was considered justified, serving as a warning to other players.
Won66 Casino - Player's withdrawal is delayed due to social media requirements.
Unresolved
Our verdict
Justified complaint
Black points: 300
Amount: A$20
Won66 Casino
Safety Index:Very lowCase summary
Discussion
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8 months ago
The casino is saying it requires me to add people to its telegram, Facebook, Instagram and what's app pages and groups. I'm on telegram but have no friends and dont have Instagram, Facebook or what's app. They refuse to let me withdraw and I think this is completly unfair.
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8 months ago
Dear E.brown,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Won66au.
Please allow me to ask you a few questions so I can better understand the situation.
- Did the casino ask you to complete account verification?
- Did the casino ask you to make deposits?
- Could you please explain which games you played to complete wagering of the bonus?
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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8 months ago
I was able to play certain games and it has asked for my bank details and copy.of My ID for verification.. when I went to withdraw what I had won it say it requires me to.join these social media platforms which I don't have and add friends to them. I don't think this should be a requirement to withdraw when I have provided everything else. In addition I did win near $200 but will only get $20 of that if they will let me withdraw.
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8 months ago
The requirements seem to be out of place.
Legitimate online casinos won't ask you for similar tasks to allow you to withdraw winnings.
I would recommend staying away from such websites and making sure to protect your details online. Please let me know if there has been any interaction from the casino since your last post.
Share screenshots here or send the information to my email at [email protected]
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8 months ago
Thanks for your reply.
Unfortunately, there is little hope you'll receive winnings from such a website.
The casino doesn't have any terms and conditions, and according to the investigation of our data team, the license they claim to have is fake.
I recommend you stay away from similar websites in the future.
I can recommend that you visit our comprehensive guide on how to choose a better online casino. https://casino.guru/how-to-choose-an-online-casino
Based on the provided evidence, we consider your complaint justified and will serve as a warning to other players looking for information about the casino itself.
I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
