The player from Australia had requested a withdrawal of $400 in cryptocurrency, a process she had completed before. However, customer support claimed there was a technical issue with crypto payments and insisted on a bank withdrawal instead, despite her preference for receiving the funds in crypto. The issue was resolved, and the complaint was marked as 'resolved' in the system.
Wolf Winner Casino - Player’s crypto withdrawal is delayed.
Resolved
Our verdict
Case closed
Amount: A$400
Wolf Winner Casino
Safety Index:HighCase summary
Discussion
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10 months ago
I have requested to withdraw $400 in crypto - which I have done before. Customer support say there is a technical issue with cryptocurrency payments and that I need to do a bank withdrawal. I need the money in crypto and this is usually a service they provide. Has been 2 days currently since first requested.
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10 months ago
Hello caitiehook,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Wolf Winner Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise if your account is already verified and if yes, since when exactly?
- Did you accumulate your winnings with real money or did you use a bonus?
- When was the last time you spoke to the casino and what was it about?
Please note that we recommend to wait at least 14 days for your withdrawal to be processed.
Looking forward to your answer.
Regards,
Nick
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10 months ago
Dear caitiehook,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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10 months ago
Dear caitiehook,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Nick Bacon
Casino.Guru
