Alex from Brazil made first deposit in Winward Casino and received information that his withdrawal has to be done by the same payment method as the one he used to deposit, and the minimum limit for withdrawal will be $40. Later, when he wanted to withdraw, the casino increased his minimum withdrawal limit to $500 and changed his withdrawal method to EcoPayz.
Winward Casino - Player can’t withdraw money from the casino, which increased his minimum withdrawal limit.
Amount: 57 R$
Winward Casino
Safety Index:Below averageSafety Index
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6.3
Winward Casino has a Safety Index of 6.3, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Resolved
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Case closed
RESOLVED
Case summary
4 years ago
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5 years ago
Translation
When I made my first deposit, I was informed that my withdrawal would be in the same method, that the minimum limit would be $ 40.00, now they wrap me up, the limit has increased to $ 500.00 and I only have one form of withdrawal by ecopays , and I've never used this method to deposit on this platform.
My money is locked and they want to make me play to their limits. Absurd.
Automatic translation:
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5 years ago
Hello, Alex.
Thank you very much for submitting your complaint through our website. We will investigate your complaint. Did the casino provide you with an explanation of this approach? What payment method did you use for deposit?
Best regards, Jozef
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5 years ago
Translation
Good afternoon.
I made the direct deposit on my Bank card, sent all the documents I was asked, kept saying they needed more and more, then released the deposit but for R $ 500.00, nonsense, cross-platform game, I was never treated and made of silly this way, completely questionable platform, not to mention dangerous. While I was playing, all right, when I wanted to withdraw that came the absurd and all possible excuses for I can not withdraw, still blocked me to not even make the $ 500.00 that required to withdraw. Rogue to the extreme.
Automatic translation:
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5 years ago
Hello, Alex.
Thank you for providing us with the information we requested. We will now try to get in touch with the casino.
Best regards, Jozef
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5 years ago
Hello,
We hope this message finds you well.
Please note that the amount of BRL 57 is available on your account, however it does not reach the minimum withdrawal amount for any of the available methods. In order to review the available withdrawal methods, please go to the Banking Page and select the Withdrawal tab, you will find all relevant information for each of them.
In the meantime, should you provide our Accounting team with a Bitcoin address, they will make sure to review your payout request right away. You can contact them via email to accounting@winwardcasino.com.
Since the funds are available on your account, a second option that you have is to continue playing the funds until you reach a higher amount.
We are looking forward to hearing from you.
Regards,
Winward Casino
