HomeComplaintsWinward Casino - Casino’s site is inaccessible from the player's country.

Winward Casino - Casino’s site is inaccessible from the player's country.

Amount: €25

Winward Casino
Safety Index:Below average
Submitted: 23 Oct 2019 | Case closed : 13 Nov 2019
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

5 years ago

The player complains he could not access the casino site. It showed that his IP address has been banned. We rejected the complaint because the player didn't respond to our messages and questions.

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5 years ago
Translation

The software is no longer enabled in Brazil, when opening the casino page on both mobile and PC appears error 1009 access denied in Brazil. can you help me?

Automatic translation:
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5 years ago

Dear Erico,

Thanks for contacting Casino Guru and letting us help you. Unfortunately, the casino affiliate confirmed that Brazilian players are no longer accepted at this casino. Have you ever received an email from the casino regarding this issue? If yes, could you please forward it to me? Sometimes it is possible that casino email ends up in the spam mail folder, so make sure to check there, too. Thank you in advance for your reply.

 

Kind regards,

Satrio

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5 years ago

Dear Erico,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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5 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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