The player complains he could not access the casino site. It showed that his IP address has been banned. We rejected the complaint because the player didn't respond to our messages and questions.
Winward Casino - Casino’s site is inaccessible from the player's country.
Amount: €25
Winward Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 years ago
Public
Public
5 years ago
Translation
The software is no longer enabled in Brazil, when opening the casino page on both mobile and PC appears error 1009 access denied in Brazil. can you help me?
Automatic translation:
Public
Public
5 years ago
Dear Erico,
Thanks for contacting Casino Guru and letting us help you. Unfortunately, the casino affiliate confirmed that Brazilian players are no longer accepted at this casino. Have you ever received an email from the casino regarding this issue? If yes, could you please forward it to me? Sometimes it is possible that casino email ends up in the spam mail folder, so make sure to check there, too. Thank you in advance for your reply.
Kind regards,
Satrio
