Winsane Casino - Player is facing delays in withdrawal requests.

I've been playing on Winsane, but my experience has been quite negative. I’ve attempted to make a withdrawal twice, but I have never received it. They credited my game account, using the excuse that they need to conduct verifications. I've been waiting for the first withdrawal for about a week now. It's been a terrible experience, very unreliable. They try to deceive you with the excuse of "verifications". Also, on any other platform, the withdrawal request is immediate, but on Winsane, you have to wait 72 hours only for them to add the money back into your game account and prevent you from making the withdrawal.

Dear Gambleroppo,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Have you made any successful withdrawals before? 
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Good morning Kristina,

1. On other sites yes/On Winsane they never let me make a withdrawal, under the pretext of checks they credited them back to my game account.

2.Yes, I have done all the checks possible and imaginable.

3. I achieved the victory without bonuses

The case was, thank you for your support and attention, goodbye!

Thank you for your reply, Gambleroppo. Do I understand correctly that this case was resolved?

Dear Gambleroppo,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.