Ariu, a player from Italy, couldn’t withdraw his winnings because of additional wagering requirements. He also couldn’t find any casino contact information.
Winorama Casino - Withdrawal difficulties of bonus winnings.
Amount: €200
Winorama Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 years ago
Public
Public
4 years ago
Translation
Good evening. I'm a new user just registered on Winorama. I received € 7 free when I registered, I played them and I reached a total of € 1000. Thus satisfying the wagering requirement equivalent to € 7 x 40 times = € 280 total of required requirement. By regulation the maximum withdrawable amount is € 200, I made the first deposit of € 10 (obviously played on slots) in order to collect the amount of € 200 after which I made a withdrawal request of € 200 which is not accepted. since I have not met the wagering requirements. What do I do? The chat is non-existent and there is no number to contact.
Automatic translation:
Public
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4 years ago
Hello Marco.
Thank you very much for submitting your complaint. You can find contact info on the casino website:
https://www.winorama.com/contact/contact.html .
Could you contact the casino and inform us about the outcome, please?
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Public
4 years ago
Hello Marco!
Any new info about your case? We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
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4 years ago
Translation
The casino has no chat or customer service center
Edited
Automatic translation:
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4 years ago
Marco, the casino has custommer support. I have sent you the link above.
This is the link:
https://www.winorama.com/contact/contact.html
You can find email and phone number here. Could you contact the casino and inform us about the outcome, please?
Public
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4 years ago
Dear Marco,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
Public
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4 years ago
Translation
I have taken note of the casino link. I copy and paste but the x magic page will never open
Edited
Automatic translation:
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4 years ago
Hello Marco.
Could you contact them on the email address (or call) and inform us about the outcome, please?
Encountered a problem? Have a suggestion? Contact us at support@winorama.com or send us an email using the form below, and one of our representatives will get back to you as soon as possible. Please enter your user name in the specified field (if you have one) for a faster response.
Call
For more information, please call +35722007792
If you will be unsuccessful then we may establish a communication line with the casino. They respond to the complaints pretty fast.
Public
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4 years ago
Dear Marco,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
Public
Public
4 years ago
Translation
I told you that I can't access the winorama site
Edited
Automatic translation:
Public
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4 years ago
Have you contacted the casino? We have provided you with contact information, above.
Encountered a problem? Have a suggestion? Contact us at support@winorama.com or send us an email using the form below, and one of our representatives will get back to you as soon as possible. Please enter your user name in the specified field (if you have one) for a faster response.
Call
For more information, please call +35722007792
