Manuel, a player from Italy, requested a withdrawal, but it got rejected.
Winorama Casino - Withdrawal difficulties.
Amount: €400
Winorama Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.0
Winorama Casino has a Safety Index of 5, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
5 years ago
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5 years ago
Translation
I made a win but the withdrawal is suspended ...
Automatic translation:
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5 years ago
Hello Manuel.
Thank you very much for submitting your complaint. My colleague Satrio has reported me your communication; you have registered in this casino, took no deposit bonus, won, deposited in order to withdraw but got rejected, are these statements correct? ? This casino is responsive on our website, so we are likely to find proper solution for your issue. Have you passed through any identity verification process?
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5 years ago
Translation
Hi, in a nutshell I used the welcome bonus and by winning I exceeded the wagering requirements in order to withdraw a win with the bonus. Then I had to deposit in order to withdraw and I put on the withdrawal the sum won .. sent all documentation .. the withdrawal request was rejected. Then another email comes to me that says that as a first withdrawal I can withdraw a maximum of € 200 and so I changed the withdrawal amount to € 200 ... and I was asked for the documentation again and I sent everything.
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Automatic translation:
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5 years ago
Hello Manuel.
Have you been successful with second verification? Is there any new info?
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5 years ago
Translation
Hi I sent the second verification this time with e-wallet and they told me that they are verifying in case of missing document they contact me ...
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Automatic translation:
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5 years ago
Ok, we are extending the timer by 7 days. Please, let us know if there is any new info about your case.
