The player from Italy has been struggling to receive her winnings. We rejected the complaint because the player didn't respond to our messages and questions.
I won 600 three weeks ago they asked me for thousands of documents then in the end they ask me for the bank transfer and still nothing in chat everyone says something different from each other and to the emails. They don't respond
Dear Cristina,
Thank you for submitting your complaint. I’m very sorry to hear about your problem. Could you, please, confirm that this was your first attempt for a withdrawal? Have you received any confirmation from the casino regarding successful KYC verification?
If you saved any communication between you and the casino, please forward it to kristina.s@casino.guru.
I hope we will be able to help you as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina