HomeComplaintsWinorama Casino - Player’s withdrawal has been delayed.

Winorama Casino - Player’s withdrawal has been delayed.

Amount: €600

Winorama Casino
Safety Index:Below average
Submitted: 03 Jul 2020 | Case closed : 20 Jul 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player from Italy has been struggling to receive her winnings. We rejected the complaint because the player didn't respond to our messages and questions.

Public
Public
4 years ago
Translation

I won 600 three weeks ago they asked me for thousands of documents then in the end they ask me for the bank transfer and still nothing in chat everyone says something different from each other and to the emails. They don't respond

Automatic translation:
Public
Public
4 years ago

Dear Cristina,

Thank you for submitting your complaint. I’m very sorry to hear about your problem. Could you, please, confirm that this was your first attempt for a withdrawal? Have you received any confirmation from the casino regarding successful KYC verification?

If you saved any communication between you and the casino, please forward it to kristina.s@casino.guru.

I hope we will be able to help you as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Public
Public
4 years ago

Dear Cristina,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Public
Public
4 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

Forum_alt
Join the discussion on our Forum and meet casino players from all over the world
scamalert_1_alt
Casino Guru employees will never ask for your password or seek access to your casino or bank account.
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news