The player from Italy is dissatisfied with the withdrawal process. The player later confirmed that the withdrawal was processed successfully, therefore we marked the complaint as resolved.
Winorama Casino - Player’s withdrawal has been delayed.
Amount: €1,152
Winorama Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Hello I have a problem with the winorama casino for a withdrawal of 1152 euros.
On 8 March I make the sample.
On the 10th they tell me that the withdrawal has been paid but to date still no credit.
Through the chat I ask for the bank transfer number that has not yet been given to me.
What I find strange is that x smaller amounts (150,260,300) in 3 days I had them in the bank.
What should I do?
Thank you
Automatic translation:
Public
Public
2 years ago
Dear fabioplaia,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.
Best regards,
Kristina
Public
Public
2 years ago
Translation
Hello and thanks for the prompt reply.
but how is it normal to have to wait a long time like this x to collect a win ??
Thank you.
A good day
Automatic translation:
Public
Public
2 years ago
I fully understand your frustration, fabioplaia. However, it can take a few days to fully process a payment. First, casinos have to make sure that the payment is being sent to the correct person. Also, most casinos perform a routine gameplay check to see if all winnings have been accumulated in accordance with their T&Cs. Further delays can occur from the payment provider's side, as international transactions usually take longer to process.
Therefore, I will set the timer for additional 5 days giving the casino two full weeks to process the payment and if there’s no development by the end of this time frame, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.
Public
Public
2 years ago
Translation
Good morning, Ok. Thanks for the explanations. I'll update you as soon as I have news.
Good day
Automatic translation:
Public
Public
2 years ago
Translation
I am happy to inform you that I received the winorama transfer of 1152 euros.I was a bit skeptical because I had read many negative reviews, but I changed my mind.I ask thanks to the forum and positive vote x winorama
Automatic translation:
Public
Public
2 years ago
Awesome news, fabioplaia. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
