Winorama Casino - Player’s struggling to withdraw his winnings.

Non so come prelevare su Winorama, posso avere delle informazioni a riguardo? 

Dear Gennyre,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem, I will try my best to assist you with your request. I have checked the website, and this is what I found:

If you follow this link, you will find all the necessary information regarding withdrawals: https://www.winorama.com/banking/withdrawal-funds.html

Please could you advise if you have completed KYC verification successfully in the past. If you’re experiencing difficulties withdrawing your funds, incomplete verification might be one of the reasons. 

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. None of the serious and licensed casinos takes KYC lightly, and I am afraid you will have to go through this process if you want to get your winnings. I’d suggest cooperating fully with the casino. Thank you in advance for your reply. Looking forward to hearing from you.

Best regards,

Petronela

Dear Gennyre,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.