HomeComplaintsWinorama Casino - Player’s experiencing difficulties withdrawing his winnings.

Winorama Casino - Player’s experiencing difficulties withdrawing his winnings.

Amount: €500

Winorama Casino
Safety Index:Below average
Submitted: 05 Apr 2020 | Case closed : 21 Apr 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player from Moldova is inquiring about the withdrawal process and payment methods. We rejected the complaint because the player didn't respond to our messages and questions.

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4 years ago
Translation

Good afternoon, I got to an online casino or another scam I don’t even know, and I had problems with the withdrawal of money there are some rules that I requested through the support service and didn’t receive any response through e-mail, so I don’t have to pay via card and with the conclusion pipets problems how to solve this problem

Automatic translation:
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4 years ago

Dear Vadimasu,

Thank you for submitting your complaint. I’m very sorry to hear about your withdrawal problem. Please could you answer a few questions, so I can fully understand what the issue is? Did you complete the KYC (Know Your Customer) process successfully? Was this your first request for a withdrawal, or you have received winnings from this casino in the past? Thank you very much in advance for your reply.

Best regards,

Petronela

 

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4 years ago

Dear Vadimasu,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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4 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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