Winorama Casino

Case summary

The player from Moldova is inquiring about the withdrawal process and payment methods. We rejected the complaint because the player didn't respond to our messages and questions.

Discussion

Public

Vadimasu

Unregistered user

Moldova

Public

5 years ago

OriginalTranslation

Good afternoon, I got to an online casino or another scam I don’t even know, and I had problems with the withdrawal of money there are some rules that I requested through the support service and didn’t receive any response through e-mail, so I don’t have to pay via card and with the conclusion pipets problems how to solve this problem

Automatic translation:

Public

Petronela

Head of Complaint Resolution Center

Public

5 years ago

Dear Vadimasu,

Thank you for submitting your complaint. I’m very sorry to hear about your withdrawal problem. Please could you answer a few questions, so I can fully understand what the issue is? Did you complete the KYC (Know Your Customer) process successfully? Was this your first request for a withdrawal, or you have received winnings from this casino in the past? Thank you very much in advance for your reply.

Best regards,

Petronela

Public

Petronela

Head of Complaint Resolution Center

Public

5 years ago

Dear Vadimasu,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Public

Petronela

Head of Complaint Resolution Center

Public

5 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

Winorama Casino - Player’s experiencing difficulties withdrawing his winnings.

Player stopped responding

Amount: €500

Case summary