The player from Moldova is inquiring about the withdrawal process and payment methods. We rejected the complaint because the player didn't respond to our messages and questions.
Good afternoon, I got to an online casino or another scam I don’t even know, and I had problems with the withdrawal of money there are some rules that I requested through the support service and didn’t receive any response through e-mail, so I don’t have to pay via card and with the conclusion pipets problems how to solve this problem
Dear Vadimasu,
Thank you for submitting your complaint. I’m very sorry to hear about your withdrawal problem. Please could you answer a few questions, so I can fully understand what the issue is? Did you complete the KYC (Know Your Customer) process successfully? Was this your first request for a withdrawal, or you have received winnings from this casino in the past? Thank you very much in advance for your reply.
Best regards,
Petronela