Winorama Casino - Player’s account has been closed due to deposit sent from 3rd party credit card.

Ho chiesto il prelievo.. Ho mandato tutti i documenti richiesti....nn possedendo una carta di credito ho utilizzato quella di mio figlio.. Già utilizzata x un deposito di euro 10.. Il deposito è stato accettato.. Ma dopo che ho chiesto il prelievo di 210 euro loro mi hanno detto che nn potevo.. Mi hanno chiuso il conto e azzerato pure l importo.. Senza serietà.. Falsi.. 

Comments from duplicated complaint:

<p> Lack of seriousness ... I won 210 euros .. I asked to make the withdrawal .. They asked me for the documents .. And this already seemed strange to me .. Why sorry nn they asked me even when I deposited ??? ?? ok I send the documents .. Credit card a telephone bill the signed form and the credit card the same used for the deposit .. Lotus that they say .. They reset my account to close it because the credit card is not mine .. Of course I don't have a bank account and I use a credit card of my son .. I also sent my son's document .. If this is seriousness .. I know that I happened on a scam site .. And everyone will know .. X 200 euros let alone x higher amounts .. Scam scam site .. To tell everyone .. </p>

Dear Amedeo,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem, but please understand that casino don’t accept deposits from 3rd parties. By registering an account, you agree to terms and conditions of the casino. In this specific case there is written: 

"Winorama reserves the right, in its sole discretion, to void any winnings and confiscate any balance in your account for any of the following circumstances:

If the name on your account does not match the name on the credit card(s) used to make purchases for your account."

Please understand, that by depositing from your son’s credit card you have breached one of the main rules. Casino voided your winnings for this reason and I’m afraid it is an irreversible process. If there is anything else, I could help you with, please do not hesitate to contact me, otherwise, I will be forced to reject this complaint as unjustified. Thank you for your understanding.

Best regards,

Petronela

Siete un sito truffa.. E nn farò altro che darvi recensioni negative.. Mancate di serietà.. E questo lo farò girare x tutti iiei amici in chat.. Rimarrete da soli.. 

Dear Amedeo,

I’m very sorry you feel this way, but I’m sure you also understand, that this rule applies not only in Winorama Casino, but in all the licensed casinos. Unfortunately, there is nothing I can do for you. I will reject this complaint now as unjustified. Thank you for your understanding.