Daniela’s withdrawal is pending for more than 10 days and she doesn’t know why she hasn’t received the money from the casino. She is unable to communicate with the casino and she seeks help.
Daniela’s withdrawal is pending for more than 10 days and she doesn’t know why she hasn’t received the money from the casino. She is unable to communicate with the casino and she seeks help.
Daniela’s withdrawal is pending for more than 10 days and she doesn’t know why she hasn’t received the money from the casino. She is unable to communicate with the casino and she seeks help.
Hello Daniela.
Thank you for submitting a complaint through our website. We have a very good relationship with this casino and your withdrawal is probably pending because the casino hasn’t received some of your documents.
May I ask, have you passed through a KYC procedure (know your customer)? Has the casino asked you for some documents for verification, and, if so, have you provided them to the casino?
Regards, Matej
Hello Daniela.
Thank you for submitting a complaint through our website. We have a very good relationship with this casino and your withdrawal is probably pending because the casino hasn’t received some of your documents.
May I ask, have you passed through a KYC procedure (know your customer)? Has the casino asked you for some documents for verification, and, if so, have you provided them to the casino?
Regards, Matej
Hello Daniela.
From what you wrote I think that your problem is that you have never finished the KYC procedure. We will contact the casino and ask them to help you with it.
Regards, Matej
Hello Daniela.
From what you wrote I think that your problem is that you have never finished the KYC procedure. We will contact the casino and ask them to help you with it.
Regards, Matej
Hello Daniela.
We have got a response from the casino. They wrote to you twice that you need to verify your account (19. 8. and 23.8.) Because you didn't send them any documents the verification failed and your withdrawal was declined. In case you still have some money on your account, you can withdraw them after successful account verification.
Regards, Matej
Hello Daniela.
We have got a response from the casino. They wrote to you twice that you need to verify your account (19. 8. and 23.8.) Because you didn't send them any documents the verification failed and your withdrawal was declined. In case you still have some money on your account, you can withdraw them after successful account verification.
Regards, Matej
Hello Daniela.
I have got a reply from Winorama Casino, and they kindly ask you to check your email (domenicovena@gmail.com) which is associated with your account. You should find the instructions there.
Regards, Matej
Hello Daniela.
I have got a reply from Winorama Casino, and they kindly ask you to check your email (domenicovena@gmail.com) which is associated with your account. You should find the instructions there.
Regards, Matej
Dear Daniela,
We’re sorry to hear about your negative experience.
Following the industry regulation, all customers must go through a standard verification procedure and provide us with valid identification documents.
We have tried to contact you numerous times to inform you about our Withdrawal Policy and the requested documents however up until now we have not received a reply from you.
Winorama aims to deliver the best service, so please get in touch with us at support@winorama.com so we can resolve this issue as quickly as possible.
We hope to hear from you soon.
Kind Regards,
The Winorama.com Team
Dear Daniela,
We’re sorry to hear about your negative experience.
Following the industry regulation, all customers must go through a standard verification procedure and provide us with valid identification documents.
We have tried to contact you numerous times to inform you about our Withdrawal Policy and the requested documents however up until now we have not received a reply from you.
Winorama aims to deliver the best service, so please get in touch with us at support@winorama.com so we can resolve this issue as quickly as possible.
We hope to hear from you soon.
Kind Regards,
The Winorama.com Team
Hello Daniela.
Were you able to make a withdrawal? Do you need any other help?
Thank you for cooperation.
Have a great day!
Hello Daniela.
Were you able to make a withdrawal? Do you need any other help?
Thank you for cooperation.
Have a great day!
We would like to ask the Winorama Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.
We would like to ask the Winorama Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.
Hello Daniela,
Each player who would like to make a withdrawal from Winorama has to submit the following documents to this email address accounting@winorama.com .
- ID
- Credit Card
- Proof of address
- Deposit authorization Form
If you have further questions kindly contact accounting@winorama.com or support@winorama.com. They will assist you in the best possible way.
Thank you very much
Kind Regards,
The Winorama.com Team
Hello Daniela,
Each player who would like to make a withdrawal from Winorama has to submit the following documents to this email address accounting@winorama.com .
- ID
- Credit Card
- Proof of address
- Deposit authorization Form
If you have further questions kindly contact accounting@winorama.com or support@winorama.com. They will assist you in the best possible way.
Thank you very much
Kind Regards,
The Winorama.com Team
Hello Daniela.
You didn't respond for a long time. Is your problem solved? Can we close the complaint?
Hello Daniela.
You didn't respond for a long time. Is your problem solved? Can we close the complaint?
Dear Daniela,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
Dear Daniela,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
Hello Daniela.
I wrote to the support and got this reply:
Please follow the steps:
Log in from a desktop computer, go to menu>cashier>download CAF. (Deposit authorization Form)
You can either rewrite it by hand or print it, after that, sign on it, take a photo and send it to accounting@winorama.com.
I hope this help.
In case of any other problems, please contact casino support via email: support@winorama.com.
They reply almost immediately.
Regards, Matej
Hello Daniela.
I wrote to the support and got this reply:
Please follow the steps:
Log in from a desktop computer, go to menu>cashier>download CAF. (Deposit authorization Form)
You can either rewrite it by hand or print it, after that, sign on it, take a photo and send it to accounting@winorama.com.
I hope this help.
In case of any other problems, please contact casino support via email: support@winorama.com.
They reply almost immediately.
Regards, Matej
Hello Daniela.
I am closing the complaint because I believe we are already out of options here and we are running in circles. Please, if you still need help with your KYC, contact the casino support. They are outstanding and can help you perfectly in very short time.
Hello Daniela.
I am closing the complaint because I believe we are already out of options here and we are running in circles. Please, if you still need help with your KYC, contact the casino support. They are outstanding and can help you perfectly in very short time.
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