HomeComplaintsWinorama Casino - Deposit didn’t show up on the player’s account balance.

Winorama Casino - Deposit didn’t show up on the player’s account balance.

Amount: €36

Winorama Casino
Safety Index:Below average
Submitted: 05 Jan 2020 | Case closed : 04 Feb 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player made a deposit in the Winorama Casino. However, the deposit didn’t show up on player’s casino balance.

Public
Public
4 years ago
Translation

I don't find my deposit on January 4th .... I won't play with winorama anymore

Automatic translation:
Public
Public
4 years ago

Hello Palma.

 

Thank you very much for submitting your complaint. We are very sorry to hear about your negative experience. Have you informed the Winorama Casino about this fact? We’ve had only good experience with this casino, they are also cooperative in solving complaints on our website. Please, provide us with more information so that we can investigate this issue and help you.

Public
Public
4 years ago

Dear Palma.

 

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Public
Public
4 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

 

The player can reopen this complaint anytime.

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