WinnerzOn Casino - Player received a wrong bonus.

Come on, now I created an account on winnerzon, promising 400% bonus, I got 100% bonus

I deposited 200 reais and had a balance of 400 reais.

How is it explained?

Another fact I can't bet more than 5 reais 2 problems in one.

I tried to contact via chat and they didn't solve it.

Dear pauloalves748,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with WinnerzOn Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

Could you please explain how the activation of the bonus worked? Do I understand correctly this was your first time depositing in the casino?

Did the casino respond to your questions regarding the deposit bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I signed up, checked the 400% bonus box chalk the deposit via pix and got 100% bonus

200 reais plus 200 reais, which would be 200+400%

The attendant made the calculation of 200x200

And as for not being able to bet more than 5 reais, I am in doubt because the site itself brings the specific values.

more attachments

Full chat attachments

I received an email from support asking for the files to try to solve the problem, but so far nothing.

Could you please advise if you submitted a screenshot of your deposit in the casino and the bonus you received?

Could you please explain if you made bets above 5 BRL as was shown by casino support?

Please understand that breaching the max bet rule will void your winnings, no matter what bonus you were awarded in the first place.

I'll await your reply.

I sent the deposit amount to the support, the casino itself does not allow bets above 5 reais of the error every time you try to bet. as attached below.

As I received 100% bonus I decided to check if I could bet a higher amount.

I didn't break the rules, I played responsibly

If I won only 100% bonus, I could bet 25 reais without problems ow it didn't happen.

By the way, calculating the rollover 400 x 45 closes the question in left bets.

The casino's mistake is clear, which does not want to take responsibility.

Rollover 45 x 400=18000 would be 400% bonus

Rollover 30 x 400=12000 would be 100% bonus

And bets up to 25 reais

The bonus was received incorrectly and ended.

I ask you please to get from the casino a single bet image above 5 reais that I won something.

Thank you very much, pauloalves748, for providing the necessary information. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello pauloalves748,

I'm Michal and I have taken over your complaint. I have reviewed your case and want to double-check a few things with you. Has the bonus been credited to you automatically after the deposit or did you claim it manually in your casino account? If you were not happy with the bonus why didn't you decline it?

I will contact the casino to shed more light on this.

We would like to invite WinnerzOn Casino to join the conversation.

Dear WinnerzOn Casino,

Can you please clarify the situation with the wrong bonus assignment? Why could your live chat support not help the player to change the bonus?

It has already been solved

Thank you for your attention.

Awesome news, pauloalves748.

I'm glad to hear that your issue has been resolved successfully.

I will now mark the complaint as 'resolved' in our system. 

I would like to thank both parties for their cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would appreciate if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review and any suggestions you may have to improve our complaint resolution and mediation process would be greatly appreciated. Your feedback could prove helpful to others who are considering contacting us about any online casino-related issues. Thank you in advance for your time. 

Best regards,

Michal

Casino.Guru