The player's account got closed without any explanation. The complaint was closed as the player stopped responding.
I tried to withdrawl 11.000 of my own money without any bonus and they shut my account and said I can’t have my money back
Hello locajacob1,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Winner Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when is your account blocked? Did the casino explain the reason of account closure? Did you accumulate your balance with real money or bonus? Was your account ever verified?
Looking forward to your answer.
Regards,
Nick