The player's account got closed without any explanation. The complaint was closed as the player stopped responding.
WinnerCasino - The player's account got closed.
Amount: £11,000
WinnerCasino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.4
WinnerCasino has a Safety Index of 2.4, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
I tried to withdrawl 11.000 of my own money without any bonus and they shut my account and said I can’t have my money back
Public
Public
2 years ago
Hello locajacob1,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Winner Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when is your account blocked? Did the casino explain the reason of account closure? Did you accumulate your balance with real money or bonus? Was your account ever verified?
Looking forward to your answer.
Regards,
Nick
