The player from Alberta reported issues with depositing money at a casino that falsely advertised a 100% match bonus and free spins. After attempting to contact support for two days with no success, he labeled the site as a scam. The complaint was reviewed, and it was confirmed that the player had used the deposited funds, which limited the team's ability to assist further. The complaint was subsequently closed with an acknowledgment of the player's concerns.
Wild7 Casino - Player claims casino is a scam.
Amount: Can$59
Wild7 Casino
Safety Index:Fresh casinoSafety Index
We use the Fresh casino rating to identify new casinos, for which it's too early to see how they treat their players. We give this rating to casinos that are relatively new on the market, have low revenues, and not many player complaints.
Case closed
Our verdict
Other
REJECTED
Case summary
2 weeks ago
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3 weeks ago
The casino is scam... the advertising says 100% match.. there is no match and no free spins also there is no chat or support.. ive been trying to reach chat for 2 days now... the bot comes right away and say hi can I help you.. the 15 mins later another bot comes and say all staff busy... then that's it.. nothing at all.. 100% scam site do not deposit ot play here
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3 weeks ago
Hello richardslarry46,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Wild7 Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if you had to chose the bonus during registration or depositing? Did you use the money you deposited or it is untouched? Did you contact the casino support through their e-mail address? If yes, what did they respond?
Looking forward to your answer.
Regards,
Nick
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2 weeks ago
Dear richardslarry46,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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2 weeks ago
Hi.. yes i used the money.. its a scam site and I at least didn't wanna have my money sitting there.. I let it wait for 2 days before used it.. and yes I had to select the bonus before deposit.. and yes I emailed the site and also try chatting in the chat for 3 more days and still no response
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2 weeks ago
Dear richardslarry46,
Unfortunately, if you used the balance there is nothing we can do from now on. If you experience such issue again, the deposit must remain untouched until the matter is resolved with the casino.
As you have lost the balance, the bonus is not fundable now and the deposit is no longer refundable.
Is there anything else we could assist you with?
