The player from Poland experienced issues with blocked withdrawals, stating that the operator had restricted the withdrawals despite account verification. The player reported being unable to withdraw their winnings for over two weeks and had not received a response from support for 13 days. The Complaints Team attempted to engage with the player for additional information but ultimately had to close the complaint due to a lack of response. The player was informed that they could reopen the complaint in the future if they chose to resume communication.
Wild Robin Casino - Player's withdrawals are delayed by operator restrictions.
Closed
Our verdict
Player stopped responding
Amount: €2,500
Wild Robin Casino
Safety Index:Above averageCase summary
Discussion
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5 months ago
After verifying my account, I have withdrawals blocked "Withdrawal restricted by operator"
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5 months ago
Dear Czakos,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
- Could you please provide the exact date your withdrawal request?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Katarina
Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.
The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.
Stay cautious and contact us directly if you have any doubts.
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5 months ago
Dear Czakos,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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5 months ago
Hello,
I have been playing casino games, with no bonus. I can't withdraw money because I've had my withdrawals blocked for over 2 weeks and I can't get a response from support for 13 days. I sent an email 13 days ago, I remind myself on chat and email but get no concrete answer.
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5 months ago
Hello,
thank you for your reply.
Could you please forward all communications you have had with this casino to [email protected]. This includes emails, live chat transcripts, and any accompanying screenshots.
Kindly notify me here in the thread once the email has been sent.
Looking forward to your reply.
Katarina
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4 months ago
Dear Czakos,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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4 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Katarina
Casino.Guru
