Wild Dice Casino - Player believes that their withdrawal has been delayed.

Hello, my name is Julian and I live in England. I read on the Guru Casino page a conversation between you and a gentleman from Germany who had a problem with a casino where he played online. Unfortunately, I have the same problem with this casino, Wild Dice casino....

I made deposits of 20 or 30 euros, I won the amount of 410 euros, of which I withdrew 350 euros. For 5 days I waited for the approval of the financial department, and on June 17, 2024 I received an email that I have to wait another 8 days to be able to have the money in my bank account. The 8 days have already passed and I haven't received anything at all... I talked to an operator from this casino, I talked to their financial department, the same answer, that the money can enter my account at any time, because the 8 days. At any time, it can mean 2-3 months from now. What can I do to solve this situation? Thank you and I am waiting for an answer...

Dear JULIAN48,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear JULIAN48,

Have you received your withdrawal from the casino yet?

Good evening, I haven't received the requested amount yet, that is the 350 euros, but I will wait the 14 days as you advised me. Today is 10 days since the transfer was approved. All the documents I uploaded were approved on June 14, the amount was approved by the financial department starting on June 17

Good evening, tomorrow it will be 14 days since I have been waiting for my earnings in my bank account. I talked online with Ms. Nicole G, Wild dice Casino earnings operator, and she answered that withdrawals are made in 4-8 days, calculated from Monday to Friday. I noticed that the same message that I received during these 13 days (that is, it may last a little longer than 4-8 days, but don't worry that at any moment I will have the money in my account), the always send...identical!! Either I'm talking to a robot or this lady just wants to get rid of me as quickly as possible.

Good evening, what happens from now on? 15 days have already passed since the withdrawal request and I have not received anything in my account. Even my bank doesn't know anything about this transfer...what do I do? I played and lost this win because that's what the casino wants? I don't know what to believe with these online games....

Dear JULIAN48,

Do I understand it correctly that you have no longer a pending withdrawal as you have lost the balance?

Mr. Nick, I have only lost the money that I have been waiting for for 16 days. Withdrawal of the amount of 350 euros....how long do I have to wait to receive what I won? I have also read what other members have experienced with this Wild Dice Casino, and I am beginning to think that I will never see this money in my account again. Because of this casino, I no longer trust any online casino games.

Dear JULIAN48,

I can understand that waiting longer for a withdrawal may be frustrating but it is then up to the player whether he cancels it or not. As you did, we will be forced to close the complaint as it is no longer relevant.

Is there anything else we could assist you with?

You have nothing left to help me with... I thought I would find help here, but it doesn't matter anymore, I will appeal to the competent institutions to help me with this problem. Thank you and goodbye

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.