The player from Germany had their account blocked without further explanation. The issue was successfully resolved. The player and the casino found a solution to the problem together.
Weltbet Casino - Player’s account was blocked.
Amount: €17,700
Weltbet Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.4
Weltbet Casino has a Safety Index of 3.4, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
I do not know anymore. Deposited 1000 euros two weeks ago. Nothing without a bonus! Won, wanted to pay out 3000 euros! It does not work! Rollover not felt. All deposits must be wagered twice!!!! Minimum quota 1.6 !!! Done it all! 3000 euros became 6000, again the rollover was too small. 6 became 10,500... then 12,500 again rollover too small! Can't pay out! I'm now at 17,700 euros. My account has been blocked… Withdrawal declined again! Supposedly rollover. I deposited a total of 3700 ! No bonus taken! Total bets of 24000 euros ! Now I can't bet anymore because account got blocked! In live chat they can't tell me anything! And support@weltbet.com I'm just ignored. A week ago they wanted the documents, of course they got them! Now I don't know anymore
Automatic translation:
Public
Public
2 years ago
Dear valeripr,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully? Have you received any successful withdrawals from this casino in the past? Which games you’ve been playing (live games, slots, or multiplayer)?
If there’s any relevant communication, please forward it to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
Public
Public
2 years ago
Translation
Thank you for reacting! I am registered since 2021! Account verification is not yet complete! They keep asking for documents every time you try to pay out. Mostly the same. Then nothing comes from them again! I only play sports betting at Weltbet! The worst thing is that they tell me my rollover has not been fulfilled! And that was it. But that can't be! I know the terms and conditions of the! It's bad enough that you have to play the lost bets again to be able to make a payment. So in my history I have calculated since 2021 I have paid in 3700 euros! Times 2, must then almost 7400 transactions! But I've already implemented 24,000 euros! In live chat they just say it's not enough, to my question why isn't it enough? Do I get the answer because the team says so! Only play high odds, they're just waiting for me to lose the money again! That's not fair! My first documents sent two weeks ago! No Answer! Support@weltbet.com I'm just ignored! Not a single email was answered! I was very satisfied with Weltbet ! Really good site! But now it's a disaster, alas! I'm afraid they'll just take my money. Alleged fraud and rollover! Only typed french open, nba and euroleague basketball, mlb. You can't cheat here!!!! And rollover tell me play 2000 euros then play another 3000! But why ??? I have no bonus! Deposited normal money!
Automatic translation:
Public
Public
2 years ago
Translation
A payout went out today! Yesterday I was supposed to take a selfie with ID! I'll let you know when the money finally comes
Automatic translation:
Public
Public
2 years ago
Thank you, valeripr, for your reply. As you might know, our forum Casino.Guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to a sports betting. I honestly hope that you will receive your winnings now because we wouldn't be able to proceed with this case and help you any further.
Please keep me informed.
Public
Public
2 years ago
Translation
Now my account got blocked just like that. The whole balance is still on it! Wanted to log in, it says the user no longer exists! Payment still not received. Weltbet support still not responding
Automatic translation:
Public
Public
2 years ago
Translation
A sad update from me! First of all, I still haven't received any money! But now comes the hammer !!! Restored access to my account! They just changed my password! And all the coal is gone! They simply gambled away 12,800 euros in the casino! With insert 1000 2000 euros! I have the screenshots! Can they do that? What should I do ? Support@weltbet.de ignores me ! And the chat say it was me and allegedly gambled everything away and changed the password myself! I have all the screenshots! People keep your hands off! I have never played casino! never !
Automatic translation:
Sensitive attachment
Sensitive attachment
2 years ago
Translation
here are some pictures! In the chat they say I changed the password myself! Of course I tried to ask if they would send me chat history?! But just get ignored! Man must be able to do something about it?!
Automatic translation:
Public
Public
2 years ago
Translation
Why is nobody answering me? That's criminal!!!
Automatic translation:
Public
Public
2 years ago
Translation
Why am I not getting any more answers here?
Automatic translation:
Public
Public
2 years ago
Translation
I didn't play! Payment has been canceled! From team ! And they put money in the casino! Where my account was blocked for me ! Didn't have access at this time! Do you understand I mean?
Automatic translation:
Public
Public
2 years ago
Translation
I noticed on June 6th, 2022 at 12:20 a.m. I wrote with chat, they said there was a technical problem. Everything is fine with the account! Team is not available today! I should try tomorrow morning ! Yes and in the morning I was told that I had changed my password and email. They changed emails so I couldn't get in. recover password. Strange that the payment was also rejected! I wrote that they should check the ip address. Of course it was ignored! Petronela I sent the screenshots to email. Being ripped off so blatantly is already criminal! They have made bets between 1000 and 3000 euros! There must be some kind of justice! I never played casino! Even with such missions!
Automatic translation:
Public
Public
2 years ago
Translation
does anyone have experience with sbgok? Got number from lawyer! They accept complaints against curacau bandits 😂
Automatic translation:
Public
Public
2 years ago
Translation
updated! My account is blocked, I can't recover my password! In the chat and Support@weltbet.com I continue to be ignored.
Automatic translation:
Public
Public
2 years ago
Thank you very much, valeripr, for providing all the necessary information. I will now transfer your complaint to my colleague Peter (peter.m@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
Public
Public
2 years ago
Hi valeripr,
I have looked at your case and understand the situation. I will contact the casino and see if I can help. I would like to invite Weltbet Casino to the conversation to participate in the resolution of this complaint.
Public
Public
2 years ago
Translation
I don't think there will be an answer from team weltbet.vom! They ignore me!
Automatic translation:
Public
Public
2 years ago
We would like to ask Weltbet Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.
Public
Public
2 years ago
Translation
They never answered! You wanted to contact weltbet ?
Automatic translation:
Public
Public
2 years ago
Dear valeripr and Casino Guru Representative,
Apologies for the delayed reply.
We are currently investigating the case internally. We will provide you with an answer as soon as possible.
Best Regards,
Weltbet Casino Team
Public
Public
2 years ago
Translation
Wow I've been getting a message for four weeks. I still have no access to my account! Email address has been changed again by someone! I have never changed email or password! I've never played casino either! 12800 were simply stolen from me! I was always very happy with you! I have really good side ! But I'm just ignored! That is not right
Automatic translation:
Public
Public
2 years ago
Translation
So dear guru team! Me and weltbet have clarified everything! Many thanks for your help !
Automatic translation:
Public
Public
2 years ago
Thank you valeripr for the update.
I'm glad to hear that your issue got resolved. I will now mark the complaint as 'resolved' in our system. Thank you for using the Casino Guru complaint resolution center. Don’t hesitate to contact us if you run into any issues with this or any other casino in the future.
Best regards,
Peter
