The player from Spain requested a withdrawal that was approved within minutes but did not receive the funds. Despite verifying the account and payment methods, the casino only claimed the withdrawals had been sent without providing any proof. The Complaints Team advised the player to wait 14 days for the withdrawal to process. The player later confirmed that the issue was resolved, and the complaint was closed as 'resolved'.
Wazbee Casino - Player’s withdrawal is delayed.
Amount: €2,100
Wazbee Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 months ago
Public
Public
4 months ago
Translation
The casino promises fast withdrawals, which is why I signed up.
On Tuesday night, I requested a withdrawal that was approved within minutes, but as of today, I still haven't received anything in my account.
I have verified my account and payment methods.
They just keep telling me that the withdrawals have been sent. I request some document or proof since I've been scammed by other casinos, but they don't send me anything.
I hope this gets resolved as soon as possible.
Automatic translation:
Public
Public
4 months ago
Dear yomusSms,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Petronela
Public
Public
4 months ago
Translation
Okay thanks .
At the moment we are within that period, but they advertise that withdrawals are processed in minutes and a transfer does not take days to arrive.
I hope everything goes well
Automatic translation:
Public
Public
4 months ago
The player confirmed in our Forum that the issue has been resolved.
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, yomusSms, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
