HomeComplaintsWager Beat Casino - Player has been accused of playing in fun mode.

Wager Beat Casino - Player has been accused of playing in fun mode.

Amount: A$4,000

Wager Beat Casino
Safety Index:Low
Submitted: 22 May 2020 | Case closed : 08 Jun 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player from Australia has been experiencing several technical issues. When the player has tried to withdraw her winning, the casino claimed that she hasn’t been playing with real money. We rejected the complaint because the player didn't respond to our messages and questions.

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4 years ago

I have been playing this game for 3 weeks now. I have put in multiple complaints about jumping reels, kicking me off at a big win and then not paying it. I always get told everything is fine there end and they haven't noticed any discrepancies. Now when I go to withdraw my winnings it tells me I am not playing with real money..

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4 years ago

Dear Bianca,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you redeemed any promotional offer? Could you please forward your "game" and "cashier" histories? My email address is petronela.k@casino.guru. Additionally, if there’s any relevant communication, forward it too. I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

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4 years ago

Dear Bianca,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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4 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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