Vulkan Vegas Casino - Player’s withdrawal has been reversed.

Waitet 18 days for a withdrawal of 10.000 euro. Was ensured many times by Howard and support that everything was fine and I had to wait

Now Rejected

Requsted 9 times 1000 now..One is already rejected again

I am verified. They already made on withdrawal of 5000 euro to my bank, so I have eveything correct on my part

But the support is so uprofessionel. No one can tell me why they reject . I don't get any notifications when it happens

Of cause I want my 9000 euro, but need help because no one from the casino can tell me what is going on and I am getting tired of this and the casino

Dear Jansen,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. We will contact the casino and ask for their cooperation, but, before we do so, could you please advise if you have accumulated your winnings with or without an active bonus?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela

Hello Jansen

I see this is your second complaint (one was left on the other dispute-resolution service).

I can confirm there has been an issue with bank transfers, and we suggested alternatives.

I see 5 withdrawal requests were successful via Neteller. Can you please confirm?

If so - please kindly make all further requests via Neteller.

Thank you and sorry for inconveniences caused.

Kind regards

Yes..Like I wrote another place I now fight Neteller for my money

You should give your player a notice when you rejct withdrawals and not let them wait so long for nothing..Espeacially when you promise players that it is all good

But yes I recieved some

Everything seems to work now. Everything is getting processed and approved. Also the banktransfers All happend today So yes it is all sorted out thx

Thank you very much, Vulkan Vegas Casino, for your assistance.

Dear Jansen,

Do I understand correctly that your problem has been resolved? Do I have your permission to close this complaint or there’s anything else we could help you with? Thank you in advance for your reply.

Dear Jansen,

Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Even if we assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.

The player can reopen this complaint anytime.