The player from Hamburg has been struggling to receive his winnings. We rejected the complaint because the player didn't respond to our messages and questions.
Vulkan Vegas Casino - Player’s withdrawal has been delayed.
Amount: €12,000
Vulkan Vegas Casino
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.8
Vulkan Vegas Casino has a Safety Index of 9.8, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 years ago
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4 years ago
Translation
On June 30th I gave 12000 euros in the payout and again and again the payouts are refused. They probably do that in thousand euro steps. I have to apply again and again and so it is always delayed
Automatic translation:
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4 years ago
Dear MIKEGOSCH1,
Thank you for submitting your complaint. I’m very sorry to hear about your problem. Could you, please, confirm that this was your first attempt for a withdrawal? Did you successfully pass the KYC (verification) process?
Have you tried contacting the casino regarding this issue? If you saved any communication between you and the casino, please forward it to kristina.s@casino.guru.
I hope we will be able to help you as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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4 years ago
Translation
Yes verticalization is just got a payment confirmation of 2000 euros vll it works yes we still wait for now from lg i will contact lg
Edited
Automatic translation:
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4 years ago
MIKEGOSCH1, thank you for your reply. I will keep this complaint opened and please let me know if there is anything new.
