The player from Germany is experiencing difficulties withdrawing his funds. Player’s complaint has been resolved successfully.
Vulkan Vegas Casino - Player’s struggling to withdraw his winnings.
Amount: €500
Vulkan Vegas Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
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3 years ago
Translation
Although my entire document was confirmed their side. Will be my payoff. Requests denied. I try to contact them, but none of them get an answer. It's ridiculous that people are messing around with such a small amount now
Automatic translation:
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3 years ago
Dear Yunus Emre,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation entirely. Could you please advise if you’ve accumulated your winnings with or without an active bonus? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
I believe we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
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3 years ago
Translation
No, it is not about bonuses then I would have no choice to withdraw it. And no, I wouldn't be informed of anything because they didn't answer me. I don't think it's a system error, I've only read negative posts about them on the internet. You ought to know that better than I do. Kind regards
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3 years ago
Dear Yunus Emre,
Have you checked your emails? Please provide all the required documents and I'm sure you'll receive your winnings in no time. Thank you very much in advance for your cooperation.
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3 years ago
Translation
👍 Only a bank statement is no longer possible because I have online banking
Edited
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3 years ago
Could you request it from your bank or download it from your internet banking?
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3 years ago
Translation
Ok, I have now sent the rest of the demands to them, but I wonder why they cannot answer me themselves. But you already know what it looks like. I hope that it won't take that long again until the documents are confirmed. Thanks again to you
Automatic translation:
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3 years ago
Dear Yunus Emre
Would you please confirm the winnings has been received?
Thank you in advance!
Kind regards
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3 years ago
Translation
Yes, I just saw it came in, thanks again to you too
Automatic translation:
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3 years ago
Thank you very much, Yunus Emre, for your confirmation. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system.
Thanks to both sides for cooperation and Yunus Emre, please, don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
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