The player from Austria is experiencing difficulties withdrawing his winnings. Player’s complaint has been resolved successfully.
Vulkan Vegas Casino - Player’s struggling to withdraw his winnings.
Amount: €1,500
Vulkan Vegas Casino
Safety Index:Very highSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
Public
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3 years ago
Translation
Every time the payment is rejected and there is no reason for it, supposedly my bank does not allow it ... ***, tried the credit card and it was not transferred again ... always directed to wait.
No one answers at email support ..
Edited by a Casino Guru admin
Automatic translation:
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3 years ago
Dear Martin,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers and bank restrictions, all have a major influence.
Have you been advised to use any alternative payment method to withdraw your winnings? Was this your first withdrawal attempt in this casino, or you have received winnings previously? I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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3 years ago
Translation
1st attempt was bank transfer lt casino not possible # my bank rejects it # does not agree I asked the bank
2nd attempt on the credit card was rejected without specification
3rd attempt with another means of payment, again unsuccessful and it always takes a few days until something happens.
After countless emails and no replies, I called there and they always referred to the paying agent where they have no influence.
In the meantime almost 3 weeks have passed and after tens of emails I saw that the transfer had been made, I hope so. Status is in progress ...
I'll wait and see what happens ... It was my first payment but verification was then requested twice with all possible data ...
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3 years ago
Dear Martin,
Let’s stay positive and wait for good news and winnings. I will set the timer for 7 days and expect your update in the following days.
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3 years ago
Translation
Well now I got an answer that is bank transfer to Austria not possible my bank is not listed .... Credit card transfers only possible with pay life ... Everything funny ..
I should use Skrill .. I did it today after the money was rejected again.
Request a skrill payout now let's see ...
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3 years ago
Translation
In the end it worked, but it was an arduous journey. Duration of the procedure approx. 3 weeks .... Lg
Edited
Automatic translation:
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3 years ago
As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much, Martin, for your cooperation and confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
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