Home Complaints Vulkan Vegas Casino - Player’s struggling to withdraw his winnings.

Amount: €1,500

Vulkan Vegas Casino - Player’s struggling to withdraw his winnings.

7.8/10 Good reputation Submitted: 31 Jul 2020 | Case opened
Current status

Waiting for player to reply

4d 0h 28m 46s

Case summary

4 days ago - 02 Aug 2020

The player from Austria is experiencing difficulties withdrawing his winnings.

Written by Petronela
Casino analyst and complaint specialist
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Every time the payment is rejected and there is no reason for it, supposedly my bank does not allow it ... ***, tried the credit card and it was not transferred again ... always directed to wait.

No one answers at email support ..


Automatic translation
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Dear Martin,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers and bank restrictions, all have a major influence.

Have you been advised to use any alternative payment method to withdraw your winnings? Was this your first withdrawal attempt in this casino, or you have received winnings previously? I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

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1st attempt was bank transfer lt casino not possible # my bank rejects it # does not agree I asked the bank

2nd attempt on the credit card was rejected without specification

3rd attempt with another means of payment, again unsuccessful and it always takes a few days until something happens.

After countless emails and no replies, I called there and they always referred to the paying agent where they have no influence.

In the meantime almost 3 weeks have passed and after tens of emails I saw that the transfer had been made, I hope so. Status is in progress ...

I'll wait and see what happens ... It was my first payment but verification was then requested twice with all possible data ...


Automatic translation
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Dear Martin,

Let’s stay positive and wait for good news and winnings. I will set the timer for 7 days and expect your update in the following days.  

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Well now I got an answer that is bank transfer to Austria not possible my bank is not listed .... Credit card transfers only possible with pay life ... Everything funny ..

I should use Skrill .. I did it today after the money was rejected again.

Request a skrill payout now let's see ...

Automatic translation
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Hopefully, it will work this time. Please keep me updated. 

Martin has 4d 0h 28m 46s to reply