Vulkan Vegas Casino

Case summary

The player from Germany has tried to redeem advertised bonus without being successful. We rejected the complaint because the player didn't respond to our messages and questions.

Discussion

Public

Harry

Unregistered user

Germany

Public

5 years ago

OriginalTranslation

On their side it is offered that there is a 200% bonus from 100 € first deposit and FS ....

I paid in and received exactly 100% and 25 FS BoD and was referred to the terms and conditions ....

The offers and promises of other sires had nothing to do with them ...

I will post my experiences on my RFB page with 480'00 lik's accordingly ... sorry but I'm pissed off ...

Automatic translation:

Public

Petronela

Head of Complaint Resolution Center

Public

5 years ago

Dear Harry,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked promotional offers, and this is what I found https://vulkanvegas.com/de/welcome-bonus-pack:

file

Could you please confirm that you have tried to redeem Welcome bonus? Have you deposited funds into your account in the past? I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Public

Petronela

Head of Complaint Resolution Center

Public

5 years ago

Dear Harry,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Public

Petronela

Head of Complaint Resolution Center

Public

5 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

Vulkan Vegas Casino - Player’s criticizing false advertisement of bonus.

Player stopped responding

Amount: €150

Case summary