The player from Germany has tried to redeem advertised bonus without being successful. We rejected the complaint because the player didn't respond to our messages and questions.
Vulkan Vegas Casino - Player’s criticizing false advertisement of bonus.
Amount: €150
Vulkan Vegas Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
Translation
On their side it is offered that there is a 200% bonus from 100 € first deposit and FS ....
I paid in and received exactly 100% and 25 FS BoD and was referred to the terms and conditions ....
The offers and promises of other sires had nothing to do with them ...
I will post my experiences on my RFB page with 480'00 lik's accordingly ... sorry but I'm pissed off ...
Automatic translation:
Public
Public
3 years ago
Dear Harry,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked promotional offers, and this is what I found https://vulkanvegas.com/de/welcome-bonus-pack:
Could you please confirm that you have tried to redeem Welcome bonus? Have you deposited funds into your account in the past? I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
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