Vulkan Vegas Casino - Player’s account has been disabled.

I have been vulkan vegas user very long and never had any problems. But today when I tried to log in, it says account blocked. In last few days I made 3 withdrawal requests, in total 5000 eur. I logged in today to see how is going. Withdrawals were still in progress. So I deposited and also played some slots. Didn’t have any problems. Later I wanted to log in again and it wasn’t possible and says account blocked. I think it is not okay to block account when I have pending withdrawals. It is impossible to get contact in vulkan vegas online chat. Doesn’t matter how long I wait there.

Dear Evert,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you accumulated your winnings with or without an active bonus? Was your account fully verified in the past? Are you sure your account is blocked and not audited only which usually happens after a player accumulates a substantial win?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Everything is ok. Problem is solved now. Finally got contact with Vulkan Vegas. My account is opened.

Because of my job I visit different countries and it may seem I use vpn. Probably that is why my account was blocked. I sent proofs I have been in different countries and few hours later my account was active and problem solved.

Great news. As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Evert, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru