The player from Germany is experiencing complications verifying her email address. We rejected the complaint because the player didn't respond to our messages and questions.
Vulkan Vegas Casino - Player is experiencing difficulties completing verification.
Amount: €310.53
Vulkan Vegas Casino
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.8
Vulkan Vegas Casino has a Safety Index of 9.8, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 years ago
Public
Public
4 years ago
Translation
On September 18th I opened an account at Vulkan Vegas and paid 10, - directly into this account.
According to the account opening process, I should receive an email afterwards with which I can verify my account.
However, I did not receive this email (even after repeated requests via the homepage).
Since I could not confirm my email address, the payout of my credit of 310, - is not possible. I tried to communicate this via email and chat. How can I verify my account?
But nobody could help me because there is no German employee in the chat who can help me. I've used all means and now don't know what to do next.
Automatic translation:
Public
Public
4 years ago
Dear Khadija,
Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. We will contact the casino and ask for their cooperation resolving this issue, but, before we do so, could you please confirm that verifying your email address seems to be the only obstacle standing between you and your winnings? Did you provide all the other relevant documents needed to complete KYC (verification) process?
Lastly, could you please advise which email address you have used to register your casino account? We received your email from a different email address from the one which has been used to file this complaint.
I believe we will be able to help you resolving this issue as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
Public
Public
4 years ago
Translation
Clear. Thank you for taking the time and helping me. Which documents are needed? I don't know what kind of documents are meant.
best regards
Khadija
Edited
Automatic translation:
Public
Public
4 years ago
Hello,
I have opened an account and inside my profile (after verifying my email address) I was able to commence the KYC verification.
However, you need to verify your email address first to be able to access your casino account. Could you please specify which email address you have used when registering with Vulkan Vegas Casino?
Thank you in advance.
