The player from Germany didn’t receive 50 Free Spins as he’s been promised. We rejected the complaint because the player didn't respond to our messages and questions.
Vulkan Vegas Casino - Player complains that he didn’t receive free bonus.
Amount: ??
Vulkan Vegas Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
Translation
I don't get 50 free spins, the live support night 5 hours said to me
Automatic translation:
Public
Public
3 years ago
Dear Markus,
Thank you very much for submitting your complaint. I’m sorry to hear about your issue. Have you tried to contact casino regarding this issue? Meanwhile, please understand, that we can’t penalize the casino for not giving you a bonus automatically.
Thank you in advance for your reply and I hope we will be able to help you as soon as possible.
Best regards,
Petronela
Public
Public
3 years ago
Translation
Additional comments from the player:
"Yes, because the support is tough"
Automatic translation:
Public
Public
3 years ago
Do I understand it correctly that you’ve communicated possibility to receive free spins with casino? Can I consider this issue to be resolved?
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