The player from Germany didn’t receive 50 Free Spins as he’s been promised. We rejected the complaint because the player didn't respond to our messages and questions.
I don't get 50 free spins, the live support night 5 hours said to me
Dear Markus,
Thank you very much for submitting your complaint. I’m sorry to hear about your issue. Have you tried to contact casino regarding this issue? Meanwhile, please understand, that we can’t penalize the casino for not giving you a bonus automatically.
Thank you in advance for your reply and I hope we will be able to help you as soon as possible.
Best regards,
Petronela
Additional comments from the player:
"Yes, because the support is tough"
Do I understand it correctly that you’ve communicated possibility to receive free spins with casino? Can I consider this issue to be resolved?