HomeComplaintsVulkan Vegas Casino - Player complains that he didn’t receive free bonus.

Vulkan Vegas Casino - Player complains that he didn’t receive free bonus.

Amount: ??

Vulkan Vegas Casino
Safety Index:Very high
Submitted: 22 Sep 2020 | Case closed : 12 Oct 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player from Germany didn’t receive 50 Free Spins as he’s been promised. We rejected the complaint because the player didn't respond to our messages and questions.

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4 years ago
Translation

I don't get 50 free spins, the live support night 5 hours said to me

Automatic translation:
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4 years ago

Dear Markus,

Thank you very much for submitting your complaint. I’m sorry to hear about your issue. Have you tried to contact casino regarding this issue? Meanwhile, please understand, that we can’t penalize the casino for not giving you a bonus automatically.

Thank you in advance for your reply and I hope we will be able to help you as soon as possible.

Best regards,

Petronela

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4 years ago
Translation

Additional comments from the player:


"Yes, because the support is tough"

Automatic translation:
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4 years ago

Do I understand it correctly that you’ve communicated possibility to receive free spins with casino? Can I consider this issue to be resolved?

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4 years ago

Dear Markus,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

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4 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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