Vulkan Vegas Casino - Player complains about unauthorized deposits.

Some one to be access to my Credit card, and email adreses. To be login in and use my details email adress and get my Credit card, to register. Its šo easy email registed and get froud card Made payments from my bank account. And happen bank was stop the take out payments, I found a whats going ON why is been collect this money. It was vulkan vegas casino. Easy no any kinde of pa sport to registed no any ID thats meen they can registed any People even childrens by email. I was spend 2h to call them, to send email of 3 times, they told we Come BACK to try help you out, they didnt call BACK they told me account was Block but is not still some to login in and out. They lie they ignored, I was told them to refound the money BACK but they ignored, you call them they always said we pass to this complain but they lie. Even I write complain ON commison ON EU to get this scum bag ON court to get all fines BACK to get a lot finacial problems cant paid credits out. Even I was family man with 2 youngs childrens to bread them they absolutly dont care. Dont trust them froud cards, froud registrations, they need close this license as SOON is possible.

Dear Artūrs,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Did I understand it correctly that you’ve been experiencing difficulties regarding unauthorized deposits? Was the money deducted from your bank account and credited to your casino account? Have you communicated this issue with your payment provider? If there’s any relevant communication, please forward it to petronela.k@casino.guru. Have you previously deposited funds into your casino account using the same payment method?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Yes thats True. I get proof of emails from Gmail customer support to send me copy with my account was attact that time and that date, I pass this support team vulkan vegas ON email, to check this out, ON email they have fully access my date of birth or any kinde of information they need because I safe some documents ON email like a CV payments for bills anything what I need to safe, so they have access and I told them. Even Made call today again 1h ON Phone nothing claim was still waiting and question why they still open why is not Block they cant give me resone all you can do wait when we write you BACK ON email.

For Bank I was Made claim ON bank they look into account and even cant finde where was money gone, ask me question some one been bay some russian tablets thats show ON payment history not Made deposit to account but bay some tablets what tables for 180 EUROS thats shows statment spend with bank to find out Who owns this money they come BACK vulkanvegas then I start get this out from chairs. So BANK RULLS said I have to take care and responde for my credit card numbers and ctv so if some one get access then they only you can do go into the this site to ask them refound the money BACK or look into other chance to get this into court regulation all information what I need from bank they help me out to reach this money BACK.

Yes thats True I ON Black list for 3years ON EU ON my country For 4 years so its impossible to registred this account because I was special do this because I Dont interested to play games all my money go out for supported family even they ON my country I work at france to support them I pay credits and bills and no more left save for cristmas I still ON france And I not seem them 6 months and its affect my finacnce at the moment because suprise me vulkanvegas I hope I dont need to spend time and money them get to court with them they understand its 180 Euors for me thats is a lot money for them billion company its nothing. And I hope they Come BACK to me fully refound and I never seem them again ON my life. Because I dont undarstand why they dont ask proof ID and dont close account still waiting for some one Who dont care People around the world.

They was get acces first 30 EUROS then 50 and then 100. Each time 10 min. They was try again 50 and 50 they told me this, and then they didnt let go out, they stop the credit card still have a money bank account but you see they reackt to because they think a lot money start taking out which I never do. I NEVER BAY ON INTERNET ONE TIME ON ALIEXPRESS THATS ALL. THEY TOLD ME THEY GOT MY PHONE NUMBER YES its ON my cv and I Made Phone call to customer serviss then you can see my Phone NUMBER, and ask me ip check what Phone I use I told them and IP I ON france, to do work then check this vulkanvegas site other question how I can play if ON france its unoutorize serviss this website cant reach ON france so its impossible. They lies and not give a answers I think they should lose licesens ON that moment covid 19 a lot get scam bag to use some details to get somthing bad things ON my life I try do the Best help People out not like this vulkanvegas ON email and credit card take payments of not show of any kinde of documents to before registred account thats nit True for other this monopole

game users.

I'm sorry, do I understand correctly that you have closed your casino account at Vulkan Vegas three years ago?

No. Its been opening with my name froud account, using my details and Credit card,

Im not player thats all, but some one did opening account using my details.

I never play any games for real money.

There we are. Spend 45 min ON Phone call with support team to see if something New comes UP ON this case. So nothing, far as I know again its takes couple days, the other question whats about this account going ON its still active for user

Unknow with my personal details can login in can do whatever his want. Told why is my stolen identity answer we do the Best we pass to administration to look at this week ago, its funny or its joke dont know.

There I was told them Im in france can proof bank statment shows every 2 days I met at shop bay the food. Nearly 3 months, and the second question with them shoud know that link vulkan vegas is dosnt work at france its IP Block you cant registred you cant play casino that area france this IP restrictic Block site in France, yes they agree with that you cant play France. So how its possible to registred that site if I in the France do work, they told me but you from Latvia, yes my national is Latvia but I do work around EU and this time when this payments been taken and some one to be registred I was in France, can proof ON bank statment. So simple they are so slow to react ON this case, no any information to comes UP they I think get days to sorted out and refound the full balance BACK ON my bank account. I hope they are know what are they doing to help People out Who is not player. I was attackt from some one and lost a money and hope I get BACK before cristmas to bay my family presents. Special for my two young childrens.

Thank you

I’m very sorry Artūrs to hear about your ongoing problem, but please understand, that we can’t help you with this issue. As you stated yourself, your identity has been stolen and that would be a case for police authorities not for Casino.Guru forum. We are an independent online casinos database which acts as a mediator resolving players’ disputes. We have no authority to enforce legality of rules.

Please let me know if there is any additional information that I have overlooked otherwise, I will be forced to reject your complaint. Thank you.

Is in case for Police, yes thats going ON all ready, problem is why is not check before you registred casino you must show ID and proof before some one to try play, its secure for young People. Why is not check ID thats a big question simple thats meen casino can do whatever they want, un that case I try understand if you go un the place to play no ones ask wins and then you shows ID no ones let you in before nit shows ID and thats shoud Bee only casino as well other wise no any ID secure any person could be stolen.

I understand your point of vue, unfortunately, it is not in our power to change verification procedures. Most casinos trigger verification when a player asks for a withdrawal. I’m very sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. I will reject this complaint now. Thank you for your understanding.