Vulkan Vegas Casino - Player believes that their withdrawal has been delayed.

Hi there I'm trying to make withdrawal but vulkan vegas casino keeps declining me after KYC verification then they asked again for the same documents when I tried to withdraw they approved me then declined my withdrawal again I'm asking the reason and they keep finding excuses asking another photo of my bank card already sent 2 times I have any chat screenshot what can we do for that ?

Dear WhiteFoxZ,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

That's what I'm saying I passed KYC then played reached 390 first time tryied to withdraw 390 they asked me for another KYC passed again I tried to withdraw 300 this time they declined again I asked the reason they keep saying they need a photo of my bank card also I'm trying to withdraw via Skrill where I can provide you some screenshots from that ?

The thing is I wanted to complain about payment declined not for long time but I didn't know how exactly to do it

I don't know why some screenshots don't appear on my post I'm just providing some just in case

I contact them today again still not a proper answer I don't think they gonna do anything about the KYC when they start the process check 7 of 9 and it's been a week and I still get the same answer that my request it's been forwarded and I will email when I'm good

Hello WhiteFoxZ

Your account is verified. Please make a withdrawal request.

Kind regards

Ok I'm gonna give it a try

My case was solved I wanna thanks both casino and the Guru team for your time 🤘

Awesome news, WhiteFoxZ. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.