The player from Sweden has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
Vulkan Vegas Casino - Player believes that their withdrawal has been delayed.
Amount: 9,000 kr
Vulkan Vegas Casino
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.8
Vulkan Vegas Casino has a Safety Index of 9.8, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
Translation
Have requested withdrawal of 900 euros on 22/7 sent in kyc they approved would receive payment within 5 working days wrote to them 6 times it has now been 11 days!!! And no money
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2 years ago
Dear Anette,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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2 years ago
Translation
Hi thank you today it's been 12 days and vulkan vegas has put 900 euros back in my gaming account still no payout have requested withdrawal directly again as I already waited 12 days I hope you can help me
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2 years ago
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After 18 days of waiting I have not received my 900 euros After 12 days you put them back on my player account and therefore had to make a new withdrawal on 3/8 still no money 😡😡😡
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2 years ago
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Today is 19 days no money yet😡😡😡😡😡😡😡900 euros
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2 years ago
Hello Anette
The withdrawal request was canceled due to technical reasons.
We are kindly asking to make another withdrawal request.
Also, we've credited some extra to compensate for inconveniences caused.
Thank you for understanding!
Best regards
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2 years ago
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After waiting 20 days for my money this is the second time you send my money back in the game account😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡
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2 years ago
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Didn't think it could get worse, now for the third time I've requested a withdrawal 3 times 250, there are no excuses left from your side so bad I'm waiting remind money 😡😡😡😡😡😡😡😡😡😡
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2 years ago
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Thank you, finally after 20 days the money came 🙏
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2 years ago
Awesome news, Anette. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
